Concierge at Notting Hill Genesis in London Area, United Kingdom | Kablio

Role

Description

risk management

community coordination

supply ordering

safety patrol

booking management

customer service

Provide a professional, secure and well-maintained reception desk, presenting a high standard of service for visitors. To be the customer champion by delivering a consistent and customer-focused receptionist service that achieves high levels of customer satisfaction.

Ensuring all risks are promptly dealt with or reported appropriately
Assisting the Communities and Social Value team in delivering an outstanding service to residents and centre users.
Coordinate the day-to-day running of the community centre.
Order essential stationery, cleaning products, and other necessary supplies as required.
Working to NHG’s Placemaking principles; estate management, community, people & brand to deliver the same consistent service to all residents regardless of tenure.
Regularly patrolling the centre to ensure safety and upholding/monitoring cleaning standards
Respond to enquires relating to the community centre in a timely and effective manner.
Managing bookings for partner organisations and new hirers.
Providing high-quality customer service to a variety of centre users including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues • Acting as an effective liaison between residents, estate management and property management teams/contractors

Requirements

initiative

multitask

communication

ms office

dbs check

qualification

This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS)

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Be able to work on your own initiative and have the ability to multitask in a fast-paced environment.
Excellent communication skills (both verbal and written). Must have excellent telephone manner and handle email responses professionally
Effective IT skills including MS Office skills –or similar programs to include databases, reports and spreadsheets

Benefits

Working hours: 20 hours per week, Monday to Friday, 10:00 AM – 4:00 PM (including a 1-hour lunch break), with occasional evening and weekend shifts.

Step 3: Successful candidates will be invited to interview

Generous pension scheme
Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
Life Assurance x 4 annual salary
Interest free loans - season ticket loan, tenancy deposit loan, and training loan
Cycle to work scheme.
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Health cash plan

Training + Development

Information not given or found

Interview process

step 1: submit application online
step 2: complete assessment if shortlisted
step 3: attend interview

Visa Sponsorship

Information not given or found

Security clearance

basic criminal record check (crb) via disclosure and barring service (dbs) required

Company

Overview

2018

Year Founded

The company was established through the merger of two prominent housing organizations.

Aims to deliver high-quality, affordable homes across London and the South East of England.
Specializes in the development, management, and maintenance of residential properties.
Works on a wide range of projects, from new build homes to large-scale regeneration schemes.
Known for its focus on creating sustainable and community-centered living spaces.
Has a strong presence in regeneration, transforming neighborhoods and improving local amenities.
Supports tenants with a variety of services, including housing management and community programs.

Culture + Values

Reinvesting surplus for purpose – all profit from commercial activities is reinvested into improving existing homes, services, and developing more affordable housing.
Self‑sufficiency and entrepreneurial spirit – businesses are empowered to run their own affairs, innovate, and make improvements.
Resident‑centric listening – actively and empathetically listening to residents and seeing services from their point of view.
Holistic, tenure‑blind estate management – managing estates to meet the needs of all residents and the local community.

Environment + Sustainability

20+ Targets

Sustainability Strategy

Committed to achieving over 20 sustainability goals for homes, green spaces, and business operations by 2030.

500+ Homes

Green Retrofit Program

Retrofitting over 500 homes across London with energy-efficient upgrades to meet EPC C standards.

£250m Bond

Sustainability Borrowing

Issued a £250 million sustainability bond to fund construction of highly energy-efficient homes meeting EPC B standards.

£230m Investment

Building Safety & Decarbonisation

Planned £230 million gross expenditure for building safety rectification and decarbonisation over the next decade.

Sustainability is central to mission – improve energy efficiency of homes to lower carbon emissions, energy bills and enhance green spaces.
Target EPC C by 2030 – focusing on fabric-first approach to raise all homes to at least EPC C standard.
Net zero carbon target by 2050 – plans include EPC C by 2030 followed by pathway to full carbon neutrality by 2050.

Inclusion & Diversity

4.4/5 Rating

Employee Feedback on Glassdoor

Reflects the company's diversity and inclusion efforts as rated by employees on Glassdoor.

72% Would Recommend

Employee Workplace Satisfaction

Indicates high employee satisfaction with the workplace environment, suggesting strong inclusive practices.

No further publicly stated DEI strategy or gender breakdown data available from official sources.

Articles

Careers

Our Vision

Projects

Role

Description

risk management

community coordination

supply ordering

safety patrol

booking management

customer service

Ensuring all risks are promptly dealt with or reported appropriately
Assisting the Communities and Social Value team in delivering an outstanding service to residents and centre users.
Coordinate the day-to-day running of the community centre.
Order essential stationery, cleaning products, and other necessary supplies as required.
Working to NHG’s Placemaking principles; estate management, community, people & brand to deliver the same consistent service to all residents regardless of tenure.
Regularly patrolling the centre to ensure safety and upholding/monitoring cleaning standards
Respond to enquires relating to the community centre in a timely and effective manner.
Managing bookings for partner organisations and new hirers.
Providing high-quality customer service to a variety of centre users including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues • Acting as an effective liaison between residents, estate management and property management teams/contractors

Requirements

initiative

multitask

communication

ms office

dbs check

qualification

This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS)

Be able to work on your own initiative and have the ability to multitask in a fast-paced environment.
Excellent communication skills (both verbal and written). Must have excellent telephone manner and handle email responses professionally
Effective IT skills including MS Office skills –or similar programs to include databases, reports and spreadsheets

Benefits

Working hours: 20 hours per week, Monday to Friday, 10:00 AM – 4:00 PM (including a 1-hour lunch break), with occasional evening and weekend shifts.

Step 3: Successful candidates will be invited to interview

Generous pension scheme
Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
Life Assurance x 4 annual salary
Interest free loans - season ticket loan, tenancy deposit loan, and training loan
Cycle to work scheme.
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Health cash plan

Training + Development

Information not given or found

Interview process

step 1: submit application online
step 2: complete assessment if shortlisted
step 3: attend interview

Visa Sponsorship

Information not given or found

Security clearance

basic criminal record check (crb) via disclosure and barring service (dbs) required

Company

Overview

2018

Year Founded

The company was established through the merger of two prominent housing organizations.

Aims to deliver high-quality, affordable homes across London and the South East of England.
Specializes in the development, management, and maintenance of residential properties.
Works on a wide range of projects, from new build homes to large-scale regeneration schemes.
Known for its focus on creating sustainable and community-centered living spaces.
Has a strong presence in regeneration, transforming neighborhoods and improving local amenities.
Supports tenants with a variety of services, including housing management and community programs.

Culture + Values

Reinvesting surplus for purpose – all profit from commercial activities is reinvested into improving existing homes, services, and developing more affordable housing.
Self‑sufficiency and entrepreneurial spirit – businesses are empowered to run their own affairs, innovate, and make improvements.
Resident‑centric listening – actively and empathetically listening to residents and seeing services from their point of view.
Holistic, tenure‑blind estate management – managing estates to meet the needs of all residents and the local community.

Environment + Sustainability

20+ Targets

Sustainability Strategy

Committed to achieving over 20 sustainability goals for homes, green spaces, and business operations by 2030.

500+ Homes

Green Retrofit Program

Retrofitting over 500 homes across London with energy-efficient upgrades to meet EPC C standards.

£250m Bond

Sustainability Borrowing

Issued a £250 million sustainability bond to fund construction of highly energy-efficient homes meeting EPC B standards.

£230m Investment

Building Safety & Decarbonisation

Planned £230 million gross expenditure for building safety rectification and decarbonisation over the next decade.

Sustainability is central to mission – improve energy efficiency of homes to lower carbon emissions, energy bills and enhance green spaces.
Target EPC C by 2030 – focusing on fabric-first approach to raise all homes to at least EPC C standard.
Net zero carbon target by 2050 – plans include EPC C by 2030 followed by pathway to full carbon neutrality by 2050.

Inclusion & Diversity

4.4/5 Rating

Employee Feedback on Glassdoor

Reflects the company's diversity and inclusion efforts as rated by employees on Glassdoor.

72% Would Recommend

Employee Workplace Satisfaction

Indicates high employee satisfaction with the workplace environment, suggesting strong inclusive practices.

No further publicly stated DEI strategy or gender breakdown data available from official sources.

Articles

Careers

Our Vision

Projects