IT Support Technician

Description

• Design and maintain user-focused informational articles and videos covering relevant technology topics.
• Maintain and troubleshoot file sharing systems for use with external users and organizations.
• Provide on-site support at remote offices and outside of regular working hours as required.
• Coordinate shipping and reclamation of computer hardware to and from remote offices.
• Generate and maintain team-focused articles and documentation on recurrent issues and known solutions.
• Assist with employee onboarding and offboarding within the scope of assigned duties.
• Troubleshoot, install, and upgrade end-user software and hardware.
• Work with outside vendors for product-specific support.
• Maintain proper documentation and storage of deployed and available hardware assets.
• Provide guidance and training to other Information Technology team members when requested or required.
• Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
• Provide one-on-one or small group end-user training on relevant topics and systems on an as-needed basis.
• Assist with company-wide software rollouts and technology upgrades.
• Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner.

Requirements

• One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required.
• Knowledge of computer hardware, software, and mobile devices.
• Excellent interpersonal communications skills.
• An Associate’s or Bachelor’s degree in Information Technology or an equivalent field of study is preferred but not required.
• OHM Grad School
• Relevant industry certifications are beneficial but not required.
• Working knowledge of modern enterprise computer hardware and software.
• Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members.
• Ability to lift and carry devices and equipment of varying sizes and weights.
• Experience with Microsoft Windows 10 / 11 & Microsoft Office 365.
• 1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.

Benefits

• 100% Employer-Paid Life Insurance
• Tuition & Certification Expense reimbursement
• Volunteer Service Leave
• Flexible Spending & Health Savings Accounts
• 401(k) retirement savings plan with employer matching contribution
• BCBSM Medical, Dental and Vision
• Voluntary Wellness Program
• Short & Long-Term Disability Options
• Company Profit Sharing
• Paid professional association membership.

Training + Development

Interview process

Visa Sponsorship

Security clearance