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Distributed Energy Solutions Program Specialist
Platte River Power Authority
Generates and delivers safe, reliable, affordable, and environmentally responsible electricity.
Supports development and implementation of distributed energy programs and customer services.
Performs administrative and technical work that supports the research, development, implementation and continuous improvement of DES programs and services for the owner communities focus on a high level of responsive customer service
Collaborate with Platte River staff and its owner communities' utility staff to support the development of DES programs while considering input from internal departments.
Accurately enters and reports on data critical to tracking project status such as the status of projects submittals reviewed, payments made, project site inspections performed, and contractor feedback
Follows established program documentation and procedures to carry out essential functions; contributes to the development and upkeep of program documentation, procedures, and applications.
Performs project site inspections that support the review of rebate applications and requests for payment; provides information and reporting quality control matters; prepares and tracks information used to verify customer and contractor performance
Models the mission, vision, values, and culture of the organization
Identifies and supports continuous program improvement opportunities based on observations and interactions with customers, contractors, owner community staff and supervisor
Occasionally works weekends or evenings for events, typically less than 5 per year outside traditional work hours
Reviews program and rebate applications and works to resolve issues as needed, and supports the program manager and/or the DES engineer on more complex or custom projects; recommends approval of requests for payment in accordance with program procedures, rules, and requirements
Identifies and completes DES projects through collaboration with owner community staff, their customers and contractors/service providers
Reviews program and rebate applications and associated documents to ensure completeness, accuracy, and eligibility relative to DES program procedures, rules, and requirements
Coordinates event logistics for service provider training events and customer information events
Oversees and accurately maintains service provider database and participation agreements
Supports the supervisor and program manager to ensure program design and implementation are done in coordination with other internal departments as well as with owner community staff
Responsible for ongoing communications and interaction with local and regional contractors and service providers; communicates and shares program participation requirements and rules and elevates problems or concerns related to compliance to supervisor as necessary
What you bring
associate degree
excel
der knowledge
customer service
3 years
communication
Associate degree or equivalent combination of experience and education
Ability to maintain a high degree of confidentiality
Good mathematical and quantitative ability
Valid driver's license and ability to maintain driver eligibility according to Platte River policy
Effective verbal and written communication skills
Excellent customer service skills
Ability to foster effective working relationships with others
General knowledge and basic understanding of at least one DER type or technology, such as distributed solar, distributed storage, demand response, load flexibility, EV charge management, building electrification, or energy efficiency
Strong interpersonal and collaboration skills
Highly organized, attentive to detail and ability to maintain accuracy while multi-tasking
Ability to gain basic understanding of distributed energy solution technologies, evaluation methods and information sources
Thorough knowledge of Excel and Microsoft Office suite
3 years of work experience in customer service, administration, technical support, or directly related field involving regular reporting or analytics of spreadsheets, databases, or other information systems
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