Input to the daily log, safety, infrastructure and performance events, as directed by the Incident Controller in accordance with the relevant company standards and instructions .
Disseminate accurate, concise and timely information, in accordance with company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
Liaise with on site staff to monitor ongoing possessions including the provision and movement of engineering trains, on track machines and plant where problems arise.
Monitor information arising from remote condition monitoring equipment, prioritising response, including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
Carry out fault management system and other defined checking procedures.
Support the work of the Incident Controller during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
Co- ordinate the provision of ESRs, urgent unplanned possession and isolation requests and manage alterations to planned possessions.
Manage the faulting and repair of infrastructure assets including identification, coding, prioritisation, action and conclusion.
Call out and co-ordinate, as directed by the Incident Controller, the activities of response staff including maintenance, operations, train operator, contractors, emergency services in response to an incident or event, to achieve safe and speedy recovery from incidents.
Produce reports and supporting data to agreed specifications and co-ordinate the provision of other necessary control information to defined timescales.
Requirements
nrn
microsoft office
control software
fault management
toc knowledge
signalling
Working knowledge of the NRN system and its correct use
Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. FMS, MIMS, TRUST, TRUST DA and communications systems
Good team working skills and ability to make objective decisions
Experience within a fault management, maintenance, operations or rail industry control environment
Able to influence others and work under pressure
Knowledge of Train Operating Companies within the route
Understanding of commercial/ business picture within Network Rail and TOC's
Good geographical knowledge of applicable Route
Geographical knowledge of adjoining Routes
Knowledge and demonstrable experience of operating procedures, rules and regulations
Appreciation of signalling, p'way and electrification disciplines
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
competency-based interview.
Visa Sponsorship
Information not given or found
Security clearance
satisfactory pre-employment checks are required.
mandatory drugs and alcohol test; positive result leads to disqualification and suspension.
Company
Overview
20,000 miles of track
Rail Network Span
The extensive railway infrastructure it manages spans over 20,000 miles, ensuring connectivity across the UK.
30,000 bridges
Managed Structures
Operates and maintains over 30,000 bridges to ensure safe rail passage for trains and passengers.
Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system.
Ensures the safe passage of trains through its management of critical railway assets.
Origins date back to 2002, when the rail infrastructure was brought into public ownership.
Based in Milton Keynes, it is a crucial player in delivering major transportation projects.
Typical projects include track renewal, station modernization, and large-scale electrification efforts.
Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK.
Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions.
Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers.
Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK.
Committed to improving sustainability and reducing the environmental impact of rail transport.
Culture + Values
Safety first, always.
We value people’s ideas, energy and drive.
We are responsible, dependable and accountable.
We are better together, we collaborate, share knowledge and support each other.
We challenge ourselves to deliver outstanding performance.
We are committed to doing the right thing.
Environment + Sustainability
50% Reduction
Carbon Emissions Target
The company aims to reduce its carbon emissions by half by 2025 compared to 2017 levels.
Net Zero 2050
Carbon Neutrality Goal
The company is committed to achieving net-zero carbon emissions by 2050.
Increasing use of renewable energy across operations.
Promoting low-carbon technologies, including electrification of rail networks.
Investing in green innovation and sustainable rail infrastructure.
Commitment to reducing waste, with a focus on reusing and recycling materials.
Developing and implementing nature-based solutions to enhance biodiversity.
Inclusion & Diversity
40% Women
Senior Leadership Target
Aiming for 40% of women in senior leadership roles by 2025 to achieve greater gender balance.
Rolling out initiatives to support career progression for all employees, particularly women and ethnic minorities.
Ongoing leadership development programs focused on building a more inclusive workplace.
Increasing the representation of women in technical roles.
Diversifying recruitment efforts, including targeting underrepresented groups.