Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
2 days ago
$54,000 - $78,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United States
Field
Company Size
94,000 Employees
Service Specialisms
Sector Specialisms
Description
sales growth
contract renewal
customer retention
account management
service coordination
reporting
The Outside Renewals Representative is responsible for maintaining and growing sales within an assigned customer base and geographic territory. The role focuses on retaining preventative maintenance contracts, increasing revenue per customer, and boosting customer satisfaction through a customer‑focused strategy.
- Maintain and grow sales within a defined customer base and geographic territory.
- Develop and execute a customer‑focused strategy to retain preventative maintenance contracts and increase revenue per customer.
- Manage all retention activities for assigned service‑agreement customers.
- Serve as the primary point of contact, building relationships and understanding key account details.
- Coordinate with district operations to improve service delivery.
- Identify customer needs and craft sales strategies to meet them.
- Monitor contract expiration dates and proactively initiate renewal discussions.
- Optimize contract terms, pricing, and service levels during renewals.
- Collaborate with the front‑sales team on upgrades or expansion opportunities.
- Report progress and metrics to operations and corporate teams weekly and monthly.
Requirements
3+ years
account mgmt
contract negotiation
high school
communication
self‑discipline
- Minimum 3 years experience in account management, customer success, or contract renewals within fire/security or related technical services (HVAC, building automation).
- Proven experience negotiating contracts.
- High school diploma or professional training certificate.
- Highly motivated and success‑driven with excellent communication skills.
- Strong self‑discipline, independent and creative thinker.
- Ability to sell intangible services.
Benefits
We offer a competitive salary, paid vacation, holidays, sick time, a comprehensive benefits package from day one, a company vehicle, and an encouraging collaborative team environment. Safety is emphasized through our Zero Harm policy.
Compensation includes a salary range of $54 k–$78 k, determined by education, experience, and market data, plus a sales incentive plan tied to volume, margin, and quarterly/annual performance. The package also includes the full benefits suite described above.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.