Vice President, Loan Servicing

Description

• Lead the loan servicing department, providing guidance, coaching, and mentorship to drive performance and achieve departmental goals.
• Develop and implement strategic initiatives to optimize operations and enhance customer experience.
• Identify opportunities and oversee implementation of technological solutions that enhance servicing operations.
• Manage day-to-day operations such as payment processing, escrow management, investor reporting, and default management.
• Build and maintain strong relationships with internal and external stakeholders, including investors, borrowers, regulators, and service providers
• Monitor and update loan servicing practices in response to evolving federal, state, investor guidelines, as well as internal company policies.
• Collaborate with other departments, such as loan origination, underwriting, compliance, and asset management, to streamline processes and improve efficiency.
• Review and approve loan advances, payments, payoffs, construction loan draw requests, inspection reports, and other loan servicing activities.
• Monitor key performance indicators (KPIs) to assess team performance and identify areas for improvement.
• Stay updated on industry trends, regulatory changes, and best practices in commercial and mortgage loan servicing, implementing changes as needed.
• Oversee the servicing of commercial real estate loans, including monitoring loan performance, managing payments, and ensuring accurate documentation.

Requirements

• Proficiency in loan servicing software and Microsoft Office suite.
• Proven analytical and problem-solving skills, with the ability to make sound decisions in a fast-paced environment.
• Bachelor's degree in business, finance, related field or equivalent work experience.
• Demonstrated leadership ability with a track record of successfully leading and developing high-performing and highly motivated teams.
• Expert level knowledge of mortgage servicing regulations and best practices.
• 10+ years of experience in commercial mortgage loan servicing with a minimum of 3 years in a leadership role.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with employees, customers, and senior management.

Benefits

We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, two dental plans, health savings and flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose.

• Bonus: 25% per year
• Pay Range: $160,000 - $175,000 per year

Training + Development

Interview process

Visa Sponsorship

Security clearance