Description

The Installation Quality Manager, reporting to the Supervisor of Installations & Estimating, leads the installations department by overseeing all active flooring and tile projects. The role conducts pre‑walk assessments, directs installers daily, coordinates material and labor changes, and works with other departments to improve processes and product quality. It also cultivates installer career paths, nurtures client relationships, and resolves conflicts with a servant‑leadership approach.

• Conduct scheduled pre‑walks to verify design layouts, materials, labor rates and adjust quotes as needed.
• Provide daily direction to installers, reviewing work orders, drawings and internal notes to solve problems promptly.
• Coordinate additional materials, labor, change orders, and layout modifications for ongoing jobs.
• Manage all open cases with urgency, applying strong conflict‑management and interpersonal skills.
• Develop and nurture strong relationships with installers, clients and internal teams to build confidence in the company.
• Collaborate with the scheduling department on job busts, reschedules, and installer forecasting.
• Recruit, attract and onboard new installers, creating growth and development pathways.
• Ensure work orders are completed within payroll deadlines and resolve payroll or reimbursement disputes with accounting.
• Escalate and resolve personnel conflicts involving installers, field supervisors or customers.
• Maintain timely internal CRM communication via email, texts, voicemails and phone calls.

Requirements

The position requires physical stamina, including the ability to lift 50 lb, kneel, push and pull, and to work both indoors and outdoors under varied noise and weather conditions. Employees must maintain a valid driver’s license and be able to read detailed drawings and documents. Reasonable accommodations are provided for qualified individuals with disabilities.

• Possess builder experience and familiarity with carpet, LVP, hardwood, and tile installations on floors and walls.
• Hold a high school diploma or GED with 1‑2 years of customer‑service management experience.
• Demonstrate basic math skills for algebraic and geometric calculations related to measurements.
• Proficient in multiple software platforms, smartphones, tablets, databases, spreadsheets and email.
• Communicate effectively in English, both orally and in writing, and proofread documents.
• Maintain a valid driver’s license, personal car insurance, and meet company driving criteria.
• Able to lift and carry at least 50 lb and perform frequent kneeling, pushing and pulling tasks.
• Possess adequate vision for close, distance, peripheral and adjustable focus reading of drawings and documents.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance