Spanish Speaking Occupancy Specialist II (Laurel Estates)

Description

• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Ensure that files comply with the regulations of all funding/regulatory agencies.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Ensure all information is accurate and entered in the Property Management Software.
• Process initial, interim, and annual recertifications.
• Conduct the recertification interviews with residents.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Assist the Property Management staff with all facets of the move-in process.

Requirements

• Experience with Real Page or One Site property management software.
• Associate's degree.
• Solid verbal and written communication skills.
• Previous property management experience.
• Ability to process initial, interim and annual recertifications.
• Excellent customer service skills.
• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) certifications.
• Good organizational and administrative skills.
• Prior experience working with Project-Based Section 8 and LIHTC.
• Bilingual in Spanish and English.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to consistently meet required deadlines and follow schedules.
• 3-5 years of relevant work experience.
• Ability to plan and schedule 4 months of work activity.
• Specialist in Housing Credit Management (SHCM) certification.
• High school diploma or GED equivalent.
• Experience with computer systems, including web-based applications and Microsoft Office.

Benefits

• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• Tuition Reimbursement program and continuous training and development opportunities
• Various Comprehensive Medical, Dental, & Vision plan options
• 401(k) plan options with a company match
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Flexible and/or Hybrid schedules are available for certain roles

Training + Development

Interview process

Visa Sponsorship

Security clearance