Systems Administrator (Field Service)

Description

• Collaborate directly with developers to create and test new software features.
• Update process documentation and roll out new features and fixes via email and live training sessions.
• Actively solicit and incorporate user feedback from training sessions to continuously improve the training materials and content.
• Document and maintain comprehensive process flows and standard operating procedures (SOPs) for all software functions.
• Provide dedicated support and training during go-live periods for new software rollouts, including implementations for acquired companies.
• Manage helpdesk tickets by proactively providing go-live support and assisting in self-service errors.
• Communicates the front-end user workflows to the development team, ensuring a seamless translation of business needs into functional enhancements.
• Supports and collaborates with all members of the service group, including leaders, technicians, and administrators.
• Serve as the first point of contact for all field service support needs, addressing inquiries and troubleshoots from users.
• Lead and support various special projects as assigned.
• Monitor user feedback for future improvements while tracking trends for in-depth analysis.
• Trains on new curriculum and ongoing refresher courses

Requirements

• Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices
• Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word
• Must be able travel via plane or car to events
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• Must conduct self in an ethical, legal, and responsible manner at all times
• Strong attention to detail
• Must be able to walk, bend, stand, and reach constantly during a workday.
• HVAC industry knowledge is a plus.
• Familiarity with Finance & Operations (F&O).
• Ability to work in a fast-paced environment
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct
• A process-driven mindset with a high degree of attention to detail.
• Ability to understand the software system from a technical standpoint and translate that knowledge for a front-facing training role.
• Proven experience in training and public speaking.
• Associate’s degree and/or 3+ years of experience in software support systems.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
• Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information.
• Standing for long periods of time (4-5 hours) occasionally
• Experience with Microsoft Dynamics 365 with a focus on field service is a plus.
• Must be able to lift 15 – 20 lbs.
• Regular, consistent and necessary to meet the needs of the business
• Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• Ability to execute and walk through billing-related processes within the software.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance