Lease Up and Administrative Specialist

Description

• Assist with applicant/resident issues, requests and communications
• Conduct background checks
• Drive the leasing process to exceed monthly leasing goals
• Track unit availability and unit assignment for each applicant
• Respond to inquiries from potential residents in a timely, professional and engaging manner via telephone and walk-ins
• Process applications and recertifications, send any required notification to applicants and/or residents
• Assist property managers with applicant/resident issues, including:
• Mail, fax, or email documents and track return of documents
• Assist property managers by:
• Manage all aspects of leasing vacant units with emphasis on new construction and renovation projects while following BHP's policies and procedures. This includes the following:
• Track traffic, enter data into Yardi software system
• Posting notices at sites
• Monitor rent and security deposit collection at move in
• Schedule appointments for apartment tours
• Check files for eligibility criteria
• Conduct pre-leasing inspections of vacant units to ensure units are ready to show and in move-in condition
• Assist with all other paperwork issues, including filing and reporting requirements for the funders and program administrators
• Process and maintain waitlists and interest
• Returning calls and emails as needed
• Collaborate with the Director of Property Management, Property Manager and Regional Property Manager on assigned tasks and special projects
• Process applications for housing
• Providing customer service in person, by phone, by email, or as applicable
• Train and mentor other staff members as needed, ensuring they understand their roles and responsibilities
• Communicate with applicants/residents about status of their application/recertification process
• Assist with the processing of all paperwork and mailings related to leasing and, recertifications and other property management duties. This includes the following:
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment
• Scan all documentation into File Vision upon receiving and recycle immediately
• Track and enter all traffic into Yardi
• Holding office hours as needed
• Review forms for accuracy and completeness. Research and obtain missing information as needed
• Maintain organized ETR (Electronic Tenant Record)
• Complete move in process with applicant/resident, including unit check in form at move in
• Organize paperwork and assist as requested
• Transporting payments to BHP

Requirements

• Conduct landlord references
• Working knowledge of reasonable accommodation situations under Section 504
• Regular, predictable attendance is an essential function of this position
• File Vision scanning and accuracy

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance