Customer Service International

Description

• Manage Work
• Retain knowledge of and understand the requirements provided for the performance of all duties. Share best practice with other team members
• Process sample requests from customers, architects, designers
• Communicate with customers to confirm order and delivery details
• Build Customer Satisfaction
• Analyze job related information and make decisions based on previous experience.
• Professionally represent the company brand in all interactions and correspondence
• Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures
• Responsible for maintaining a professional relationship with customers
• Analyze stock positions and proactively address concerns for customers
• Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary
• Perform all order entry, maintenance, and enquiries along with other duties as assigned.
• Monitor orders and inventory positions as needed to maximize service and reduce inventory and inventory handling costs.
• Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer
• Create a positive customer experience through professionalism, knowledge, and effort by creating a climate in which the customer has confidence in all that we do.
• If required, send samples to customers, architects, and designers for the region.

Requirements

• Must have proficient adaptable computer skills
• Excellent organizational and time management skills
• Strong attention to detail
• Use good judgement to control call interaction and strive for First Contact Resolution
• Basic mathematical skills
• The ability to think outside the box
• Communicate Effectively
• Clear, professional and concise communication skills; written and verbal.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance