Customer Service Representative

Description

• Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
• Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.
• Perform work while sitting and/or standing at an individual work station or office
• Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.
• Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.
• Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.
• Participate in in-house training on products, services, and office software necessary for effective performance in this role.
• Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
• Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
• Use hands to type, handle or feel objects or controls; reach with hands and arms.

Requirements

• Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Communicate verbally via phone or other communication device.
• Excellent written and verbal communication skills to convey information clearly and effectively.
• Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
• Proven ability to cultivate strong rapport with customers and colleagues alike.
• Reliable, Year-Round Work
• A minimum of 1 year of administrative or customer service experience in an office environment is required.

Benefits

• Life insurance
• Flexible spending account
• Weekly Paychecks
• Health savings accounting
• Comprehensive Medical, Dental and Vision Benefits
• Paid Time Off and Paid Holidays
• Employee discounts
• Company paid short term life insurance
• Growth Opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance