Global student housing operator offering enhanced, sustainable living experiences worldwide.
Customer service and sales associate for student accommodation
10 days ago ago
£26,208 - £26,208
Junior (1-3 years), Entry-level
Full Time
Norwich, England, United Kingdom
Onsite
Company Size
- Employees
Service Specialisms
Student Housing
Property Management
Real Estate Investment
Design
Architecture
Sector Specialisms
Student Housing
Sustainable Living
Higher Education Accommodation
Residential
Sustainability
Social Impact
Community Building
Global Real Estate
Role
Description
customer service
sales marketing
operations
event coordination
resident safety
incident response
Provide a friendly and professional customer service to students living in the residences
Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
Follow and implement all our operating procedures
Organise and communicate social events for residents
Ensure that the safety and welfare of all our residents is always maintained
Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Requirements
ms office
organised
problem solving
customer service
communication
resilience
Good working knowledge of MS packages
Be really organised and able to spin lots of plates at once (metaphorical plates!)
Ability to be proactive with strong problem-solving skills
Great customer service and communication skills, being able to effectively engage with people at all levels
Resilience and adaptability, as well as a great cultural diversity awareness
Benefits
Competitive salary with annual discretionary bonus
Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
5 weeks' annual leave
Saturday, Sunday and 3 weekdays (flexibility with which 3 days Monday - Friday)
Cycle to work scheme.
£26,208 per annum
Subsidised Health care & employee assistant program
40 hours per week
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
220+ Properties
Global Presence
Operates across 14 countries, showcasing extensive reach and operational efficiency.
Fueled by student insight, it pioneers the “Live Your Best Life” program, touching hundreds of thousands through wellbeing, professional growth, and sustainability.
Specialising in purpose‑built student accommodation, Yugo blends stylish residential spaces with communal and study areas in top university cities.
Backed by The Dot Group and GSA’s legacy, its robust financial model attracts institutional investment into a resilient real‑estate sector.
A standout partnership as exclusive student‑housing operator for a Formula One™ team highlights its zest for innovation and visibility.
Culture + Values
Bold
True
Real
Open
Environment + Sustainability
5–15% savings
Carbon Emissions
Targets a reduction in carbon emissions per person through literacy programs.
420,000 students
Engaged Globally
Reached students through sustainability education programs.
9 Countries
Global Research
Research involves collaboration with students from multiple countries and 10,000+ participants.
Bronze-level Carbon Literate Organization with goal to reach Silver certification
YugoEco pillar drives low-energy usage, energy-efficient lighting, bike storage, recycling and reusable coffee cups
Target to eliminate single-use plastic via student-led Yugo Movement
Inclusion & Diversity
Over 50%
Female Leadership Representation
Significant proportion of leadership roles are held by female employees, demonstrating strong gender diversity at executive levels.
Over 100
Global Sites overseen
The Global People & Culture Director ensures consistent standards and parity across an extensive network of international sites.
Initiatives include collaborative diversity events, podcasts, resource groups and global student networking
Empowerment of young women through visible campaigns (e.g. International Women’s Day displays)
Staff recruitment strategy includes diverse nationalities and languages to reflect student population