Service and Sales Assistant

Description

• Provide a friendly and professional customer service to students living in the residences
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
• Follow and implement all our operating procedures
• Organise and communicate social events for residents
• Ensure that the safety and welfare of all our residents is always maintained
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Requirements

• Good working knowledge of MS packages
• Be really organised and able to spin lots of plates at once (metaphorical plates!)
• Ability to be proactive with strong problem-solving skills
• Great customer service and communication skills, being able to effectively engage with people at all levels
• Resilience and adaptability, as well as a great cultural diversity awareness

Benefits

• Competitive salary with annual discretionary bonus
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
• 5 weeks' annual leave
• Saturday, Sunday and 3 weekdays (flexibility with which 3 days Monday - Friday)
• Cycle to work scheme.
• £26,208 per annum
• Subsidised Health care & employee assistant program
• 40 hours per week

Training + Development

Interview process

Visa Sponsorship

Security clearance