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Account Manager
Schindler Group
Account Management for existing installations in the elevator industry, focused on customer relationship building, portfolio growth, and process management.
15d ago
Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Ottawa, Ontario, Canada
Office Full-Time
Company Size
70,406 Employees
Service Specialisms
Elevator Services
Escalator Services
Maintenance
Installation
Modernization
Sector Specialisms
Residential
Commercial
Public Transit
Office Buildings
Hotels
Hospitals
Apartment Complexes
Low-rise Buildings
Role
What you would be doing
client relations
business development
sales strategy
competitive analysis
sales proposals
customer service
- Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
- Identify and pursue potential customers to drive and support strategic growth objectives
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
- Work in cooperation with Contract Control on sales contract agreements
- Analyze customer needs and secure desirable business through application of company products and services
- Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
- Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
- Build and maintain favorable client relationships
- Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
- Prepare and maintain required customer information and files in accordance with established procedures
- Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
- Assemble and present information for service, fixed priced repair and modernization
- Assure full utilization of systems and follow best demonstrated practices (BDP)
- Develop sales proposals and prepare estimates for the sale of company products and services
- Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
- Assist architects and/or developers with application of company products through layout data and specifications
What you bring
ms office
negotiation
industry experience
communication
problem solving
degree
- Proficient in MS Office
- Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
- 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
- Communication: Communicate clearly and articulately
- Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
- Teamwork: Ability to interact with all levels and be an integral part of the operation
- Post Secondary Degree – preferably in Business or Engineering
- Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
- Presentation: Ability to present materials clearly and engage audience
- Generous Paid Time Off Plans
- Competitive Group RRSP with Company Match
- Wide range of professional and leadership development opportunities
- Competitive Bonus Incentive Program or Commission Plan
- Tuition Reimbursement Program
- Competitive Extended Health, Dental & Vision Plans
- Competitive Salary (commensurate with experience)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are mentioned: analyzing customer needs, handling complaints, and contract agreements.
People also searched
Company
Overview
Founded in 1874
Year Established
The company was established in Switzerland, marking the beginning of its legacy in transportation solutions.
2B journeys daily
Daily Passenger Journeys
Enabling seamless movement across global transportation hubs, high-rises, malls, and public spaces.
$13.7B revenue
Annual Revenue
Strong financial performance with significant contributions from service and modernization divisions in 2023.
300 units delivered
Recent Project Milestone
Recent deployment includes nearly 300 elevator units to The Avenues in Riyadh.
Over 1,000 branches
Global Presence
Operates through a network of over 1,000 branches globally, showcasing extensive reach and operational capacity.
656 ft tower
Elevator Test Tower
Features the world’s first dedicated elevator test tower in Shanghai for advanced safety and performance testing.
- Evolved into a global leader in vertical and horizontal transportation, designing and deploying cutting-edge elevators, escalators and moving walkways.
- Offers a comprehensive portfolio encompassing new installations, modernization, and maintenance, highlighted by innovative solutions like the R.I.S.E robotic elevator installer.
- Recent significant projects include delivering hundreds of elevator systems for the Grand Paris Express.
- Safety – Safety for each one of our passengers and employees is foremost.
- Create value for the customer – Our customers are at the heart of what we do: their success is our success.
- Commitment to people development – We foster lifelong learning and empower employees to help shape the future of our company.
- Integrity & trust – We follow the highest standards of professional and personal conduct in all our relations.
- Sustainability – Sustainability is integral to the Schindler way of doing business, defining how we work – creating long-term value for all.
- Quality – We aim to deliver genuine Swiss quality, based on leading technology, precision engineering, and innovative, sustainable solutions.
90% Reduction by 2040
Net-Zero Commitment
Committed to achieving full-scope net-zero greenhouse gas emissions with a 90% reduction across Scopes 1, 2, & 3 by 2040 compared to 2020 levels.
50% & 42% Reductions
Science-Based Targets
Approved science-based targets include a 50% reduction for Scopes 1 & 2 and a 42% reduction for Scope 3 by 2030, starting from a 2020 baseline.
100% Renewable by 2025
Electricity Goal
Aims to procure 100% renewable electricity across all operations by 2025.
30% Energy Improvement
Product Efficiency
New elevator and escalator products achieve a 30% improvement in energy efficiency compared to previous models.
- Achieved 90% Renewable Electricity in 2022
- Targeting ISO 50001 Certification for Major Production Sites by 2025
- 25% Maintenance Portfolio Cloud-Connected in 2022
- 40% Energy Reduction with PORT 4D System
- Roadmap Includes Strategies Like Circular Design and Low-Carbon Materials
69,000+ employees
Global workforce
A workforce spanning over 69,000 individuals across 130+ nationalities.
13% female
Gender distribution
As of end-2023, 13% of the workforce identifies as female, with 87% male.
300+ women
Leadership programs
Over 300 women participated in leadership and advancement programs.
5 generations
Workforce diversity
Encourages multigenerational teams, up to five generations working together.
- Committed to UN Women’s Empowerment Principles; CEO regularly reviews gender progress.
- Equal‑pay initiative ensuring fair pay regardless of gender.
- Part of Valuable 500 commitment to improve recruitment and inclusion of people with disabilities.
- Support for UN Standards of Conduct tackling discrimination against LGBTI people; awarded Swiss LGBTI* label.
- Employee inclusion networks for gender, LGBTQIA+, multicultural/ethnicity, generations, diverse abilities, mental wellbeing, U.S. veterans.
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