Agent Experience Coordinator

Description

• Support on transaction management platform
• Coordinate monthly onboarding session which will allow the agents to ask any questions they may have and to ensure they are fully setup within the One Sotheby's International Realty system
• Serving as the face of the office by welcoming guests, answering incoming phone calls and transfer phone calls as needed, managing mail distribution, providing support for office-related needs, office-wide communications, responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities matters
• Processes include listings and transactions
• Input business card orders for new agents via our preferred vendor
• Assist new agents with the transfer of listing(s) from previous brokerage, if applicable
• Welcome agents to One Sotheby's International Realty and the designated office
• Assisting with the fielding of questions and work collaboratively with other team members and departments to maintain continuous communication and understanding of all questions, issues or concerns involving agents in the office
• Quarterly listings audit of MLS and internal programs
• Yard signs - order new agent signs to be created that follow brand guidelines, as well as sign installation and removal with our preferred vendor
• Support on marketing tools
• Ensure listings are feeding through the Sotheby's International Realty network and One Sotheby's International Realty tools and platforms
• Coordinate office meetings, trainings, events, and presentations for the designated office
• Processing of listings according to company policy - required documents and photos are submitted and in compliance, upload/add listings to pertinent company websites and programs, maintain organized and detailed files, obtain Managing Broker's signature on required documents
• Maintain weekly listings report and other reports requested by the Director of Administration and/or Managing Broker
• Provide assistance and support for all One Sotheby's International Realty processes, tools and initiatives that are available to the agents. Must be knowledgeable on the current tool stack and processes to guide agents and answer questions
• Work closely with Onboarding and Agents Services Department on the onboarding of new agents
• Photography orders with our preferred vendor

Requirements

• Ability to meet deadlines and deliver superior service in a fast-paced environment
• Impeccable presentation, communication skills, proactive, organized, attention to details and customer service
• Must have 2 - 3 years of experience in the real estate industry (preferred); with prior exposure to real estate transactions and office administration
• Strong quantitative skills desired
• Proficient in Microsoft Office including Microsoft Excel, Multiple Listing Service (MLS), and the ability to learn new tools as implemented by the company

Benefits

• Company 401(k) Plan
• Competitive base salary plus bonuses
• Flexible team player
• Comprehensive benefits package, including medical, dental, vision

Training + Development

Interview process

Visa Sponsorship

Security clearance