Community Manager (New Construction Lease Up)

Description

• Collect rent in a timely basis per the lease contract.
• Adhere to all Fair Housing laws.
• Create a sense of community with the residents and the community.
• Maintain and/or create a resident renewal program.
• Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints.
• Monitor the timely completion of all service requests.
• Ensure required training is completed by all team members.
• Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.
• Meet daily with Lead Maintenance.
• Require all Team Members to be professional and friendly to the residents while adhering to MORGAN’s standards of non-fraternization.
• Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President.
• Manage the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:
• Manage, create and monitor the marketing of the community. This includes but is not limited to the following:
• Supervise, with the assistance of the Lead Maintenance, the Service Team Members.
• Drive qualified traffic to the community.
• Create, maintain and encourage excellent resident relations. This includes but is not limited to the following:
• Comply with all training requirements set forth for this position.
• Complete meaningful annual performance reviews with all team members.
• Manage accounts payable processing in a timely and prudent manner.
• Ensure all team members comply with MORGAN’s dress code.
• Prepare and submit annual budget data to the Regional Property Manager.
• Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
• Ensure compliance with Community Policies and lease agreements.
• Responsible for all personnel issues on the community by following the MORGAN standard. This includes but is not limited to the following:
• Keep all required permits for operating the community such as; pool, spa, elevator, sign etc. current.
• Supervise the Office Team Members.
• Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner.
• Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments. Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community. Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies.
• Supervise, with the assistance of Lead Maintenance, the service team of the community. These duties include but are not limited to the following:
• Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
• Operate the office in a professional, clean, uncluttered and well-staffed manner.
• Adhere to the Community budget and report variances.
• Monitor and perform annual inspections that are required by the City, County or State.
• Monitor daily work and professional growth of all Team Members.
• Provide additional financial information to owners and/or MORGAN senior management team.
• Manage and monitor all rental collection on the community. These include but are not limited to the following:
• Maintain and manage the financial responsibilities on the community. These include but are not limited to the following:
• Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc.
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Assess the move out condition of apartments to prepare the final account statement.
• Schedule and monitor vacation, holidays and sick time for Team Members on the community.
• Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc.
• Prepare monthly financials as directed by the Regional Property Manager.

Requirements

• Must have a valid driver’s license, insurance and car registration if driving for business purposes.
• Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income.
• Lifting/carrying (supplies, replacement parts, ladders, etc.). Over 50 lbs Rare need (less than 1%) Between 10 - 25 lbs Occasional need (1% to 33%) Less than 10 lbs Frequent need (33% to 100%)
• Frequently outdoors (33% to 50%) during all weather conditions.
• Will need to be on feet (33% to 100%).
• Occasional need (1%-33%) to respond to after hour emergencies.
• Ability to read, write and understand English.
• Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
• Frequent need (33%-50%) to see things clearly beyond arm’s reach.
• Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
• Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.
• Constant need to be indoors (100%).
• Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
• Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.

Benefits

• Company Paid Life Insurance
• Referral Bonus Program
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Advancement opportunities
• 401K (Traditional & Roth) with Company Match
• Leasing commissions, Renewal commissions, and Quarterly Bonus Program
• Holiday Schedule
• Floating Holiday
• Low-cost Medical, Dental, Vision
• Employee Assistance Program
• Long-Term Disability Insurance
• Bereavement Leave
• Company Paid Short-Term Disability Insurance
• Voluntary Life Insurance
• Paid Time Off plans including:

Training + Development

Interview process

Visa Sponsorship

Security clearance