National Accounts Coordinator

Description

• Upon authorization, notify the appropriate service provider and follow up to ensure the timely completion of all approved work.
• Responsible for the timely processing of AR, handling/coordinating any escalated issues relating to collecting these accounts.
• Oversight to ensure correct national accounts billing for all respective Mesa accounts.
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our National Account customers and as a fellow member of the National Accounts team.
• Attendance of any customer-related training or meetings required for processes or procedures.
• Oversight of setting up new national accounts in Coins
• Ensure proper supporting documents are provided when submitting additional work quotes and invoicing packages.
• Log calls for history and transfer information through our network to the appropriate service provider/local branches.
• Responsible for all quotes and quote compliance as per NA customer requirements.
• Ensure reports are completed as required for proper tracking and review.
• Ensure all new national accounts, labor rates, and special instructions are completed.
• Monitor all data to respond to situations before the customer calls us proactively.
• Follow up on all calls, striving to complete every call in a timely manner, meeting or exceeding customers' timelines.
• Oversee “Roll Out” training for every office to ensure proper flow; be hands-on in each branch as needed.
• Quote additional work created by our service technicians and submit these quotes in the appropriate form in a timely manner to the respective customers accordingly.
• Ensure all respective maintenance contracts are correctly set up in Coins and update as required for new rates, revisions, and renewals.
• Maintain ownership of each project/service call from start to finish, ensuring timely handling of the project in every phase, including, but not limited to, timely service call initiation, timely quotation of additional work, timely invoicing, and clear communication with all involved parties on the progress of the ongoing project/service call.

Requirements

• Knowledge and navigation through all Mesa operating systems to provide assistance and training as necessary.
• Effective oral & written communication skills
• High School Diploma preferred or equivalent experience
• 3+ years’ experience working in a team environment.
• Ability to organize and plan daily responsibilities effectively.
• First responder and communicator with the Customer for all support-related issues.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance