Logistics Coordinator

Description

• Meet and exceed customer expectations in compliance with policies, practices and procedures.
• Responsible for the order taking & order fulfillment processing for pick up or delivery (including assignment of carriers, as applicable).
• Responsible to monitor carrier performance and identify patterns for optimization potential.
• Collaborate with sales team, logistics team, carriers and customers.
• Main point of contact for carriers. Taking care of pro-active daily calls with carriers and maintaining relationship.
• Timely response to customer or carrier complaints with appropriate follow up, including escalation as required.
• Responsible for utilizing and managing inventory and allocation, including selection of supply.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.

Requirements

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
• Required Technical Skills: Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset.
• Understanding of building materials industry, including product knowledge, an asset.
• Education: University degree or equivalent experience. Field of Study Preferred: Business, administration, marketing.
• Demonstrate strong skills in problem solving, decision making and multi-tasking.
• Strong written and verbal communication skills with high degree of accuracy and attention to detail.
• Maintains composure in dealing with difficult situations; demonstrates positive customer service attitude.
• Required Work Experience: 1 to 3 years of experience in Customer service positions or in direct sales.
• Incumbent must be bilingual, English and French speaking, mandatory.
• Time and self-management skills, including being self-directed, effective realization of current priorities associated with answering customer calls, scheduling callbacks while being able to re-prioritize as requested.
• Travel Requirements: 10%.
• Strong telephone literacy, including knowledge of using the telephone as the main medium for conducting business.
• Strong sense of teamwork.

Benefits

• A generous Pension Plan designed to support you through various stages of your career and life.
• Company-provided personal protective equipment ensuring your safety and comfort on the job.
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
• Perks & discounts on a variety of products and services.
• An inclusive and welcoming environment where everyone can be themselves.
• Financial support for new parents beyond statutory benefits.
• A collaborative work culture in a supportive and team-oriented work environment
• Flexible Health & Dental benefits coverage for you and your dependents.
• Access to voluntary programs like RRSP and TFSA for future financial planning.
• Service recognition awards to celebrate your contributions.
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
• Easy access to mental health and well-being support.

Training + Development

Interview process

Visa Sponsorship

Security clearance