Leasing Consultant

Description

• Address service requests, noise complaints, and other issues promptly.
• Provide a positive experience for every applicant and new resident.
• Refer residents to supportive service groups when appropriate.
• Help resolve resident conflicts professionally.
• Serve as a positive representative of GoldOller at all times.
• Proactively contact residents with upcoming lease expirations and maintain 60%+ retention.
• Encourage teamwork to help the community reach its goals.
• Complete The Daily checklist each day.
• Respond to all phone, email, text, and online inquiries promptly (within 24 hours).
• Maintain a closing ratio of 25% or higher.
• Participate in court hearings and appeals when required.
• Help oversee grounds, trash areas, and common areas; ensure they remain clean and debris-free.
• Ensure move-ins are smooth and complete move-in inspections properly.
• Attend meetings, required training, and complete safety checklists.
• Review weekly advertising sources and notify management of issues or opportunities.
• Assist in following up on delinquencies and preparing/delivering notices.
• Walk the property regularly, including vacant units.
• Support the Community Manager in meeting occupancy, rental income, and renewal goals.
• Enter all resident service requests, dispatch maintenance promptly, and complete quality-check calls.
• Monitor and respond to leads within 24 hours and follow CRM guidelines for follow-up.
• Ensure move-in apartments are inspected, photographed, and documented before move-in.
• Screen applicants using approved credit/criminal systems.
• Upload Notices to Vacate immediately and communicate renewal opportunities to management.
• Identify and report lease violations; assist with corrective actions as directed.
• Answer calls promptly and professionally; greet walk-ins enthusiastically.
• Promote strong resident relations by assisting with complaints and rent collection.
• Communicate regularly with the Community Director regarding community needs.
• Promptly collect and post all revenue (application fees, admin fees, deposits).
• Help develop newsletters, outreach programs, move-in gifts, and resident events.
• Address resident concerns quickly and professionally.
• Enforce lease agreements, Fair Housing laws, safety codes, and local ordinances.
• Complete all reports and software entries accurately and on schedule.
• Conduct market surveys as assigned and monitor neighborhood trends.
• Assist in planning and attending monthly resident activities.
• Complete lease files, renewal agreements, and all required addendums.
• Support training by reinforcing company policies, values, and best practices.
• Maintain 80%+ on employee shopping reports.
• Ensure all community postings and signage are branded and professionally displayed.
• Keep the leasing office clean, organized, and businesslike.
• Use company equipment responsibly.
• Provide residents with professional, clear notices and communication.
• Walk the property regularly, including amenities, tour paths, and vacant units.
• Show apartments using professional leasing procedures and approved rates.

Requirements

• Outgoing, personable, and compassionate—able to connect with people from all backgrounds.
• Experience with RealPage systems (OneSite, AIRM) preferred.
• Strong multitasking and organizational abilities.
• Skilled in conflict resolution with a calm, direct, and empathetic approach.
• Maintain professional appearance and positive attitude.
• Excellent written and verbal communication skills.
• Property management knowledge preferred.
• Ability to thrive in a fast-paced, high-demand environment.
• Strong sales and customer service skills.
• Strong relationship-building skills with residents, coworkers, and vendors.
• Proficient with Microsoft Office.
• Working knowledge of Fair Housing.

Benefits

• A Celebrate YOU Day (To use at your leisure, for any special occasion)
• Company Paid Life Insurance
• Company Paid Health Reimbursement Account
• Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
• Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
• Paid Maternity Leave
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Company Paid Certifications and Licensing
• Commissions, Bonus and other compensation potential
• Company-Matched 401(k) Retirement Savings Plan
• 12 Paid Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance