Address service requests, noise complaints, and other issues promptly.
Provide a positive experience for every applicant and new resident.
Refer residents to supportive service groups when appropriate.
Help resolve resident conflicts professionally.
Serve as a positive representative of GoldOller at all times.
Proactively contact residents with upcoming lease expirations and maintain 60%+ retention.
Encourage teamwork to help the community reach its goals.
Complete The Daily checklist each day.
Respond to all phone, email, text, and online inquiries promptly (within 24 hours).
Maintain a closing ratio of 25% or higher.
Participate in court hearings and appeals when required.
Help oversee grounds, trash areas, and common areas; ensure they remain clean and debris-free.
Ensure move-ins are smooth and complete move-in inspections properly.
Attend meetings, required training, and complete safety checklists.
Review weekly advertising sources and notify management of issues or opportunities.
Assist in following up on delinquencies and preparing/delivering notices.
Walk the property regularly, including vacant units.
Support the Community Manager in meeting occupancy, rental income, and renewal goals.
Enter all resident service requests, dispatch maintenance promptly, and complete quality-check calls.
Monitor and respond to leads within 24 hours and follow CRM guidelines for follow-up.
Ensure move-in apartments are inspected, photographed, and documented before move-in.
Screen applicants using approved credit/criminal systems.
Upload Notices to Vacate immediately and communicate renewal opportunities to management.
Identify and report lease violations; assist with corrective actions as directed.
Answer calls promptly and professionally; greet walk-ins enthusiastically.
Promote strong resident relations by assisting with complaints and rent collection.
Communicate regularly with the Community Director regarding community needs.
Promptly collect and post all revenue (application fees, admin fees, deposits).
Help develop newsletters, outreach programs, move-in gifts, and resident events.
Address resident concerns quickly and professionally.
Enforce lease agreements, Fair Housing laws, safety codes, and local ordinances.
Complete all reports and software entries accurately and on schedule.
Conduct market surveys as assigned and monitor neighborhood trends.
Assist in planning and attending monthly resident activities.
Complete lease files, renewal agreements, and all required addendums.
Support training by reinforcing company policies, values, and best practices.
Maintain 80%+ on employee shopping reports.
Ensure all community postings and signage are branded and professionally displayed.
Keep the leasing office clean, organized, and businesslike.
Use company equipment responsibly.
Provide residents with professional, clear notices and communication.
Walk the property regularly, including amenities, tour paths, and vacant units.
Show apartments using professional leasing procedures and approved rates.
Requirements
realpage
microsoft office
fair housing
customer service
communication
relationship building
Outgoing, personable, and compassionate—able to connect with people from all backgrounds.
Experience with RealPage systems (OneSite, AIRM) preferred.
Strong multitasking and organizational abilities.
Skilled in conflict resolution with a calm, direct, and empathetic approach.
Maintain professional appearance and positive attitude.
Excellent written and verbal communication skills.
Property management knowledge preferred.
Ability to thrive in a fast-paced, high-demand environment.
Strong sales and customer service skills.
Strong relationship-building skills with residents, coworkers, and vendors.
Proficient with Microsoft Office.
Working knowledge of Fair Housing.
Benefits
A Celebrate YOU Day (To use at your leisure, for any special occasion)
Company Paid Life Insurance
Company Paid Health Reimbursement Account
Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
Paid Maternity Leave
All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
Company Paid Certifications and Licensing
Commissions, Bonus and other compensation potential
Company-Matched 401(k) Retirement Savings Plan
12 Paid Holidays
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
The company was founded with the vision of acquiring, managing, and improving multifamily properties.
It has a strong presence in the U.S. real estate market, focusing on high-quality multifamily residential investments.
The company has consistently delivered value to investors by acquiring well-located properties, repositioning them, and enhancing their performance.
It operates across various property types, with an emphasis on residential and commercial real estate, targeting value-add opportunities.
The company’s portfolio spans diverse markets, identifying properties with the potential for significant value appreciation through strategic improvements.
The company’s investment strategy is driven by a disciplined approach to real estate, focusing on long-term returns through operational excellence.
Culture + Values
We operate with honesty, transparency, and fairness in all our dealings.
We strive for excellence in everything we do, aiming to exceed expectations.
Collaboration is key, and we support one another in achieving shared goals.
We take responsibility for our actions, ensuring that we deliver on our promises.
We are dedicated to understanding and meeting the needs of our clients and residents.
Environment + Sustainability
The company is committed to enhancing sustainability across its portfolio by implementing energy-efficient solutions and environmentally friendly practices.
The company has a goal to achieve carbon neutrality by 2050, with significant progress already made towards energy-efficient building renovations and eco-friendly operations.
The company has invested in green building technologies, such as energy-efficient lighting, water-saving fixtures, and smart climate control systems, which reduce utility costs and lower the carbon footprint of its properties.