Business Systems Relationship Manager

• Researches and participates in the software community to resolve issues where answers are unknown and implement solutions.
• Communicates IT strategies, roadmaps, and project progress to business stakeholders in a clear, non-technical manner.
• Manages the demand and intake of new project requests from the business unit, helping to prioritize and document needs.
• Serves as the primary point of contact and liaison for a designated business unit.
• Develops and enforces team standards and best practices for all relationship management activities.
• Identifies opportunities for technology to improve business processes and achieve strategic objectives.
• Builds and maintains strong, trusted relationships with key business stakeholders to understand their goals, challenges, and technology needs.
• Leads a team of Business Systems Analysts, providing guidance, mentorship, and professional development.
• Acts as an advocate for the business unit within the IT department, ensuring their priorities and requirements are accurately represented.
• Maintains knowledge of trends and developments in software providers, vendors, and technology.
• Aligns technology solutions with business needs and collaborates on the creation of business cases.
• Manages the performance, career progression, and day-to-day work of all direct reports.

While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands, reach with hands or arms and talk or hear. They may occasionally be required to climb or balance, stoop, kneel, or crouch. Must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision.

• Strong written and verbal communication skills
• Minimum 8 years business systems analyst experience
• Excellent in writing effective documentation including but not limited to requirements, process flow maps, and use cases
• Must be well organized, efficient, results and detail-oriented, and able to work independently as well as a member of a team
• Ability to manage and prioritize multiple initiatives simultaneously
• Must have ability to educate their coworkers, have patience and the capability to support end-users
• Effective change management skills, analytical skills & process orientation
• IIBA Certification of Capability in Business Analysis or similar certification preferred
• Previous experience training end-users in the use of applications and processes is preferred
• Strong people skills plus the ability to interact and collaborate with all levels across the organization.
• Technical project management and team coordination experience
• Technically savvy with an understanding of database concepts, functional software setups, cybersecurity, and business processes
• Agile/Scrum experience preferred