Billing Administrator

Overview

Handle billing, data admin, reporting and customer service for telecom B2B/B2C clients.

Key Responsibilities

• billing data
• abillity platform
• data import
• report generation
• customer queries
• letter dispatch

Tasks

-Add and organise data within the billing system -Work with the Abillity billing platform, gradually transitioning from manual data handling -Participate in cross-functional communication and support roles -Monitor and report billing data using internal systems -Handle internal and customer queries via email and telephone professionally -Monthly billing administration for B2B and B2C customers (landline, broadband, lease lines, mobile Vodafone & O2) -Produce internal reports and compile team data for review -Import, match, and verify data from multiple sources -Generate and send end-of-contract letters to approximately 200 customers per month -Produce and dispatch letters related to billing and customer accounts -Work closely within a team of six young professionals -Handle discrepancies across platforms (e.g. Zoho, Salesstar, My Accounts), reconcile and validate within Abillity -Share ad hoc tasks with team members as needed

Requirements

• excel
• billing admin
• phone manner
• zoho
• salesstar
• ability

What You Bring

-Excel to a confident level e.g. formulas and pivot tables -Ideally billing admin experience or data driven experience -Phone manner: Clear, confident communication over the phone -Exposure to any of the following systems is beneficial: Abillity, Zoho, Salesstar, My Accounts or other billing platform (preferred)

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Benefits

-Private healthcare -Discounted rewards scheme -KPId bonus scheme

About Mci Concrete

-The company was founded with a passion for excellence and has rapidly become a key player in the construction sector. -It specializes in delivering premium concrete solutions, from foundational work to final touches on large-scale projects. -The company is known for its expertise in complex industrial and commercial projects, bringing precision and reliability to every job. -With an eye for innovation, the company combines traditional techniques with modern technology to ensure top-tier results. -The company's portfolio spans across residential, commercial, and infrastructure sectors, showcasing its versatile capabilities. -It has earned a reputation for its ability to tackle the toughest challenges, delivering on time and within budget. -The company stands out in the industry for its commitment to quality and its proven track record of successfully completed projects.

Sector Specialisms