Billing Administrator

Description

• Add and organise data within the billing system
• Work with the Abillity billing platform, gradually transitioning from manual data handling
• Participate in cross-functional communication and support roles
• Monitor and report billing data using internal systems
• Handle internal and customer queries via email and telephone professionally
• Monthly billing administration for B2B and B2C customers (landline, broadband, lease lines, mobile Vodafone & O2)
• Produce internal reports and compile team data for review
• Import, match, and verify data from multiple sources
• Generate and send end-of-contract letters to approximately 200 customers per month
• Produce and dispatch letters related to billing and customer accounts
• Work closely within a team of six young professionals
• Handle discrepancies across platforms (e.g. Zoho, Salesstar, My Accounts), reconcile and validate within Abillity
• Share ad hoc tasks with team members as needed

Requirements

• Excel to a confident level e.g. formulas and pivot tables
• Ideally billing admin experience or data driven experience
• Phone manner: Clear, confident communication over the phone
• Exposure to any of the following systems is beneficial: Abillity, Zoho, Salesstar, My Accounts or other billing platform (preferred)

Benefits

• Private healthcare
• Discounted rewards scheme
• KPId bonus scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance