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Contract Support
Cbre
Provide contract support, handling client calls, orders, and coordination with engineering teams.
2d ago
Junior (1-3 years)
Full Time
London, England, United Kingdom
Onsite
Company Size
115,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
client support
work orders
fault prioritization
engineer allocation
ppm management
supply chain
- Providing support to the client and answer calls and emails in a professional and timely manner
- Raise and assign work orders to relevant resources
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc
- Promote and maintain CBRE culture throughout teams
- Ensure QHSE documentation is maintained and readily available using company systems
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
- Determine the nature, priority of faults based on information provided by the client
- Monitoring calls received from the customer through to call completion and updating records
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
- Promote and maintain company culture throughout the team
- Managing the supply chain and drive them to attend within required SLA’s
- Manage system as a key user on site including PPM records, reactives and reporting
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
- Driving the engineering team to attend to all callouts within required SLA’s
What you bring
customer-facing
dynamics
maximo
microsoft office
gcse
communication
- Experience of a similar customer facing role in a medium-sized business.
- Experience of using Dynamics, Concept, Maximo.
- Familiar with daily operations and the specific scope of the contract
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
- Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
- Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.
- Effective communication with all levels of internal teams and external customers
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1906
Year Established
Operates as the world’s largest commercial real estate services firm with a long-standing history.
100+ Countries
Global Presence
Maintains a strong presence across continents, offering market-leading research and analytics.
- Specializes in property leasing, investment management, and advisory services across global markets.
- Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
- Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
- Known for its innovative use of technology and data to drive real estate decisions.
- Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
- Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.
- Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
- Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
- Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
- Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.
97% from Properties
Emission Sources
Ninety-seven percent of emissions stem from managing and developing properties for clients.
50% Reduction
Scope 1 and 2 Emissions
Aiming to cut Scope 1 and 2 emissions by 50% by 2030.
100% Renewable
Corporate Energy
Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.
68% Cut
Corporate Emissions
Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.
- Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
- Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.
26,000 members
EBRG Membership
The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).
- Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
- Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
- Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.
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