EOC Solution Lead Chillers

Overview

Provide virtual advanced refrigeration support and maintenance for chillers.

Key Responsibilities

• training sessions
• data analysis
• technical advisory
• system integration
• system diagnosis
• product roadmap

Tasks

-Coordinate with the local support center when issues arise -Plan and conduct training sessions for our branches and refrigeration experts on virtual chiller diagnostics and the Connected Equipment Portal. Gather technician feedback for continuous improvement -Review the Connected Equipment Portal / dashboard, analyze data, and create reports and recommendations for branches and customers -Advise customers using collected data and site assessments. Propose retrofits, upgrades, and improvements to existing systems. Support sales by providing technical recommendations -Collaborate with field service teams and support the connection of refrigeration systems -Provide input, guidance, and participate in the OpenBlue platform roadmap and enhancements, especially to improve features and functionality for maximum customer value -Diagnose complex refrigeration systems -Communicate with internal and external customers to ensure high satisfaction. Inform customers about services delivered and open issues; recommend system upgrades or replacements -Provide feedback on the serviceability of our chillers and the Connected Equipment Portal -Provide area-specific playbooks for delivering virtual services

Requirements

• refrigeration
• hvac
• building automation
• energy management
• troubleshooting
• team player

What You Bring

-Willingness to travel -Solid experience in diagnosing, maintaining, repairing, and troubleshooting refrigeration systems -Ability to solve complex operational and maintenance issues and engage with customers -Strong team player with a collaborative mindset for developing and launching new services -Strong knowledge of HVAC systems, building automation, and energy management and monitoring systems -Good computer and app skills

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms