Senior Contract Services Manager

Description

• Accountability and ownership of all Contract Services tasks performed by the team, delivering a consistent service within SLAs.
• Monitor, identify and address training needs and hold Personal Development Reviews and Career Pathways according to GSS procedures.
• Lead monthly service reviews with Business Unit senior leadership, driving deeper engagement and value
• Monitoring all legal notices, reminders, and court action threats to manage query levels and maintain legal correspondence within acceptable limits.
• Coordinate staff holidays and other absences, ensuring all are recorded and processed correctly.
• Manage the Contract Services team, delivering performance against KPIs whilst fostering a culture of development, engagement and excellence. Provide support, mentoring and coaching to establish a high-morale culture and enable staff to fulfil all responsibilities effectively and accurately.
• Identify opportunity and risk areas within Contract Services and exploit/mitigate accordingly.
• Preparation of team budget and reforecasts within group reporting timetable, where costs are controlled within budget and reforecasts.
• Resolving escalated queries in a timely manner, applying root cause analysis and a continuous improvement mindset to improve future customer service.
• Establishing vision and direction of the department and the wider Transactional Services team.
• Proactive analysis of Contract Services team workloads, ensuring maximum value is achieved.
• Effective stakeholder management, building effective relationships across the organisation, driving first class customer service.
• Maintain close contact with the Accounts Payable and master data team to ensure smooth dependencies are in place.
• Project Management. Leading project workstreams to deliver process efficiencies or technical developments in line with respective project charters
• Partner with Business Units to improve compliance and support.

Requirements

• Strong experience in a Commercial / Procurement team.
• Experience managing a team in a high volume, fast paced environment.
• IT and ERP (SAP) literate is considered an advantage.
• IT Proficiency: IT literacy, including familiarity with relevant accounting software (SAP experience preferred, but not mandatory as training will be provided).
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
• Team management experience including process improvement.
• Strong knowledge of the ever-changing IT world to drive future innovations
• MS Office Proficiency: Solid skills in MS Office applications, particularly Excel.
• Support provided to GSS SLT, being visible and championing the purpose and values of GSS.

Benefits

• Career Growth: Shine in your career with advancement opportunities
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Family friendly policies for new parents or if you provide care for a dependant
• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Pension - Generous pension scheme, with extra contributions from Amey
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Holidays - Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further days.

Training + Development

Interview process

Visa Sponsorship

Security clearance