Ermco-Eci
A global leader in providing engineering, procurement, construction, and maintenance services.
Enter and manage customer orders, coordinate with sales, production, and shipping.
23 days ago
Intermediate (4-7 years)
Full Time
Athens, GA
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Engineering
Project Management
Consulting
Design
Technical Services
Turnkey
Sector Specialisms
Utility
Renewable Energy
Commercial
Industrial
Public Power
Role
Description
order entry
erp processing
order verification
lead time
design match
customer support
- Enter orders from purchase orders
- Coordinate with Account Executives, Sales and Marketing Department, Scheduler and Production regarding incoming orders, scheduled delivery dates and projected delivery dates.
- Verify order due dates follow the specified guidelines of posted lead times
- Complete transactional processes in ERP (Enterprise Resource Planning) system
- Post orders into ERP (Enterprise Resource Planning) system
- Verify that customer orders/styles meet the quoted styles created by Design Engineering system
- Communicate directly with external customers, answering questions regarding product availability, lead times and delivery dates.
Requirements
microsoft office
ms project
high school
customer service
proactive
conflict resolution
- Thinks strategically and approaches all efforts from a proactive standpoint
- Self-directed and proactive
- Minimum 3 years of customer service experience
- Skilled using computer applications including but not limited to Microsoft Office, MS Project, Lotus Notes, MRP, Intranet and Internet
- Fair, consistent and respectful in all situations
- High school diploma or equivalent
- Detail oriented and high level of accuracy in transactional processes
- Demonstrates accountability and ability to hold others accountable
- Strong abilities in conflict resolution
- Demonstrates the ability to blend logical, analytical, and creative thinking styles
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
- Founded with a vision to deliver world-class engineering and construction services across various sectors.
- Specializes in providing innovative solutions for energy, industrial, and infrastructure projects globally.
- Known for executing large-scale, complex projects with a focus on safety, quality, and efficiency.
- Offers full-spectrum services from engineering design to procurement, construction, and maintenance.
- Track record includes successful projects in renewable energy, utilities, and critical infrastructure.
- Renowned for its expertise in managing high-risk, high-reward projects across diverse geographies.
- Works closely with clients to provide tailored solutions that meet both operational and strategic goals.
Culture + Values
- Commitment to excellence in every project we undertake.
- Collaboration across all levels of the company and with our clients.
- Integrity in all our business dealings and decision-making.
- Innovation to deliver sustainable and effective solutions.
- Safety as our top priority in every aspect of our work.
- Accountability for delivering results on time and within budget.
Environment + Sustainability
By 2050
Target for Net-Zero Emissions
The company aims to achieve net-zero emissions by 2050, demonstrating a long-term commitment to climate action.
- Focus on energy-efficient practices and renewable energy integration.
- Use of advanced technology to minimize environmental impact.
- Reduction of carbon footprint through sustainable operational practices.
- Continuous investment in green technologies and solutions.
Inclusion & Diversity
- Promoting equal opportunity in recruitment and career advancement.
- Encouraging a diverse workforce in every department and role.
- Providing training programs to ensure inclusive leadership practices.