Leasing Manager - Lease Up

Description

• Support and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
• Provide pricing recommendations to the Manager. Assist in the completion of market survey report to be used by the management team to assess the competiveness of the community
• Call and/or visit competitive properties to update market survey as needed. Stay informed and aware of rents, specials and events promoted by competitors
• Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
• Conduct prospect tours and lease apartments as needed
• Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
• Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Manage Entrata tasks and leads daily
• Communicate service guarantees and customer service standards to prospective and current residents
• Manage all social media, ILS’s, daily postings on Craigslist by updating the information and checking for accuracy
• Understand the community’s budgeted occupancy, rents and leasing needs then set appropriate weekly and monthly leasing goals for the team
• Provide feedback, coaching and support of the leasing team to drive achievement of the established goals and hold meetings with leasing team.
• Assist with move-ins, lease renewals and move-outs. Ensure all lease information is accurately and timely recorded according to policy
• Effectively mentor and train fellow associates on sales
• Ensure merchandizing plans for the community are consistent with brand standards (tour path, models, leasing center, etc.)
• Track, monitor and report progress of individual and overall team performance
• Review and approve property staff new lease paperwork as directed by Manager
• Participate in Revenue Management calls when applicable
• Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
• Proactively manage the sales process by converting prospects leads into leases
• Model effective leasing and sales behavior. Professionally present and educate residents and prospective residents on layout, amenities, design and features of the community and brand as well as the surrounding neighborhood
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
• Take ownership to personally address and resolve customer concerns in a timely professional manner
• Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
• Provide coaching to Leasing Consultants in the areas of sales, lead management (Entrata), and additional leasing topics to achieve personal and community goals
• Monitor and analyze various operations reports and market surveys to assess the effectiveness of the marketing plan. Communicate the results of the analysis to the supervisor
• Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied

Requirements

• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
• High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred
• Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
• Understand, support, and embody the customer experience vision and brand promise for Mill Creek Residential
• Establish and achieve desired goals using leadership, effective listening, excellent training, and follow through skills
• Strong communication skills (written and verbal)
• Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
• Multi Family or related property management experience, retail sales or hospitality experience
• In depth knowledge on market trends and competitors
• Capable of travelling between two or more communities, if necessary
• Ability to take ownership of resident issues and/or concerns and come to a resolution
• 3+ years of sales experience
• In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community

Benefits

• Paid time off benefits: Vacation, Sick, Holidays
• Employer sponsored short and long term disability, Life and ADD insurance
• Comprehensive medical, dental and vision
• Competitive compensation
• 401k with employer matching

Training + Development

Interview process

Visa Sponsorship

Security clearance