Workplace Manager

Overview

Oversee full-service facilities operations and client relationships at FMC Tower.

Key Responsibilities

• vendor management
• facilities ops
• compliance
• reporting
• incident management
• quality audits

Tasks

-Serve as back-up to the Account Director/Head of Operations that is based in Durham, NC. -Manage landlord services and vendor relationships; ensure service charge obligations are met. -Proactively address service issues, complaints/escalations, inspections...including agreeing action plans with all stakeholders as needed. -Ensuring all hard and soft facilities services are delivered to specification and all planned or reactive activities meet SLEs and agreed process, cost, and reporting requirements. -Delivering a full-service facilities operation and workplace experience that feels like a 5-star hotel. -Ensuring adherence to all regulatory compliance and EH&S requirements. -Creating excellent relationships with outsourced providers or client’s suppliers, driving performance, communication, and motivation. -Provide accurate and useful monthly/quarterly internal/external reporting. -Undertaking regular quality checks / audits and ensuring customer satisfaction. -Supporting incident management: taking ownership for client communication, services providers’ response, and any incident reports or handover notes. -Create excellent relationships with outsourced or client’s suppliers, driving performance, communication, and motivation. -Developing proposals for clients. -Liaising with suppliers and members of the broader outsourced team including cleaning and maintenance teams. -Any other ad hoc duties required supporting the employee journey and facilities delivery services. -Event management: you will play a key role in supporting companywide events and townhalls. -Creating a welcoming and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders. -Be on-site five days per week at FMC Tower in Philadelphia.

Requirements

• microsoft suite
• finance systems
• facilities management
• incident management
• client management
• business acumen

What You Bring

-Experience in managing effective and positive relationships with outsourced suppliers. -Experience creating professional operational reports for external stakeholders. -Experience with finance systems is preferred. -Excellent Microsoft suite skills is required. -Superior client management skills, with an awareness of account management principles. -Experience with some experience in hospitality is preferred. -Excellent attention to detail, highly organized, multi-tasker -Minimum of 5 years of experience with facilities management is required. -Previous incident and safety management experience is required. -A natural and confident communicator, with exceptional interpersonal skills and the ability to build relationships at all levels. -Solid business acumen is required. -You must be able to stay calm and enact a detailed plan in the event of an emergency.

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Benefits

-Occasional weekend, after, or before normal business hours work.

About The Instant Group

-Operates across 175+ countries via digital tools and local teams in major cities like London, New York, Hong Kong, and Sydney. -Typical projects include securing coworking, serviced, or fully managed offices, virtual office setups, and meeting rooms. -Its consulting wing advises on portfolio strategies, procurement, and flexible real estate solutions. -Standout fact: it supports ‘Worka Made’, a turnkey workspace product blending standard frameworks with custom configuration.

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