Operations Support Centre Coordinator

• Validate the initial work request and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System.
• Proactively seeking closure and completion of each order in line with the associated Service level agreements (SLA’s).
• Ensuring all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work.
• Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer.

This is a great opportunity for an individual who has previously worked on a service desk / helpdesk where it has been a busy environment with lots of tickets/requirements coming in that need to be actioned and resolved promptly.

• Previous administration experience in a similar role
• Previously worked to operational level agreements or service level agreements
• Demonstrable customer service skills
• Experience of resource scheduling
• Superb organisation skills
• Previously provided support on a service/help desk
• Good Microsoft Office suite skills
• Security Clearance or willing to go through the process
• Previous experience with ticketing systems (service desk)

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

• Private Medical Insurance
• Personal Wellbeing and Volunteer Days
• Personal development programme
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Pension with a leading provider and up to 8% employer contribution