Community Asset Manager

Description

• Deliver a hospitality-forward culture, ensuring all touchpoints—tours, move-ins, maintenance, events—reflect a white-glove standard.
• Lead all on-site sales and leasing activities to achieve aggressive lease-up goals.
• Drive the development and execution of annual business plans and budgets; forecast revenue, expenses, and capital needs.
• Lead a resident-first approach that proactively anticipates needs, solves problems, and builds lasting satisfaction and retention.
• Manage and monitor capital expenditure plans and ROI-driven enhancements to common areas and unit finishes.
• Drive achievement of NOI targets through rent growth, lease-up pacing, and expense control.
• Serve as the community’s legal liaison for evictions, lease violations, court proceedings, and resident disputes.
• Conduct regular performance evaluations and implement individualized development plans for direct reports.
• Foster a team culture aligned with ownership expectations and brand positioning.
• Enforce risk management and safety protocols, conduct regular inspections, and support insurance documentation needs
• Oversee accounts receivable, collections, rent posting, security deposit administration, and financial.
• Collaborate with construction and Service Manager to ensure readiness of inventory
• Collaborate with marketing and regional teams to launch targeted outreach and digital campaigns aligned with local demographics.
• Monitor all service requests and turnarounds with an emphasis on speed, quality, and minimal disruption.
• Build a collaborative team environment rooted in accountability, transparency, and professional growth.
• Monitor daily traffic sources, team closing ratios, and customer journey insights; adjust tactics to improve conversion.
• Evaluate vendor contracts and bids with an asset-management lens—ensuring return on spend and long-term value.
• Implement elevated amenity programming and curated community events to build engagement and brand identity.
• Personally engage with key prospects and corporate clients to secure leases and maintain a visible sales presence.
• Ensure full compliance with Fair Housing laws, landlord-tenant ordinances, and local regulations.
• Interpret financial performance reports (P&L, variance analysis, delinquency, occupancy trends) and initiate corrective actions as needed.
• Inspire a culture of high-performance leasing through daily coaching, call conversion metrics, and mystery shop readiness.
• Identify opportunities for revenue optimization (rent increases, ancillary income, vacancy loss reduction).
• Recruit, onboard, and retain top-tier talent with strong service and sales acumen.
• Conduct regular property walks to uphold standards of luxury, safety, and curb appeal.

Requirements

• Exceptional written and verbal communication skills.
• Working knowledge of landlord-tenant law, Fair Housing, and eviction processes.
• Real estate license.
• Bachelor’s degree
• Familiarity with market research tools and revenue management systems.
• 3+ years of multi-family property management experience, ideally in lease-up communities.
• ARM, CPM, CAM, CAPS, or similar industry designation.
• Sales and leasing expertise with a track record of achieving and exceeding occupancy goals.
• Experience in new construction communities.
• Strong grasp of asset operations: budget management, financial reporting, and capital planning.
• SFR or new home construction experience.
• Hospitality, retail, or customer experience leadership background.
• Technologically proficient with RealPage OneSite, Knock, Excel, and digital marketing platforms.

Benefits

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.

Training + Development

Interview process

Visa Sponsorship

Security clearance