Senior Account Manager (Brokerage) - Property Monitor

Description

As an Account Manager, you will be responsible for managing and nurturing relationships with existing clients to ensure they gain maximum value from our property transaction data products. Your role will focus on renewals, upgrades, training, and overall client satisfaction to drive retention, revenue growth, and long-term partnerships.

• Maintain accurate and detailed records of client interactions, renewals, and feedback in CRM systems and dashboards
• Prepare regular performance reports and usage summaries to monitor client engagement, identify any drop in usage, and take proactive steps to address and improve adoption
• Serve as the main point of contact for assigned clients, ensuring consistent communication and relationship development
• Stay informed about the UAE real estate market, industry trends, and regulatory changes
• Leverage this knowledge to provide clients with relevant, data-backed recommendations and insights
• Conduct regular client review meetings to discuss product features, market insights, and business objectives
• Share market insights and client feedback with internal teams to support product and service enhancement
• Coordinate with Bayut/dubizzle Account Managers and key stakeholders within clients' business departments to resolve client-related matters efficiently and effectively
• Identify and recommend opportunities for product upgrades, cross-sells, or additional services based on client objectives, usage patterns, and overall business growth potential
• Provide guidance and support to help clients interpret data and maximize the value of their subscriptions
• Follow a pre-determined contact plan to ensure contact KPI's are met on a consistent basis
• Schedule and occasionally deliver training sessions, as needed, to ensure clients and their teams effectively utilize all platform features and maximize value from the service
• Proactively manage contract renewals ahead of expiry, addressing and overcoming client objections in a timely and consultative manner to ensure successful retention and renewal outcomes

Requirements

Market Knowledge

• Excellent communication, negotiation and leadership skills;
• In-depth understanding of business, financials, products/services, the market and the needs of assigned accounts;
• Strong knowledge of sales processes, and competence displayed in challenging sales scenarios
• Valid UAE lisence required
• Strong knowledge of the local market;
• Demonstrates an expert level of objection handling tactics and identify real objections;
• Proactive approach to finding solutions;
• Hands-on attitude and the ability to thrive in a fast-paced environment;
• Requires a minimum of 5 years sales experience
• Team player with strong organizational and time-management skills
• Bachelor's Degree;
• Ability to deliver excellent customer experience;

Benefits

• Competitive Tax-free Salary
• Employee discounts at multiple vendors across the emirates
• Comprehensive Health Insurance
• Rewards & Recognitions
• Multicultural environment with over 60 different nationalities
• Flexibility to learn new products over time
• Annual Air Ticket Allowance

Training + Development

Interview process

Visa Sponsorship

Security clearance