Helpdesk / Facilities Management Coordinator

bradley hall | north east

Leading company in sustainable technology solutions.

Coordinate helpdesk requests and manage facilities across a commercial property portfolio.

8 days ago ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)

Full Time

Newcastle Upon Tyne, England, United Kingdom

Onsite

Company Size

1500+ globally Employees

Service Specialisms

serviceSpecialismFormat1

serviceSpecialismFormat2

Sector Specialisms

sectorSpecialismFormat1

sectorSpecialismFormat2

Role

What you would be doing

ticketing

preventative maintenance

contractor management

compliance

budgeting

sustainability

Communicate proactively with tenants regarding issue status, maintenance schedules, and building updates.
Ensure compliance with building codes, fire safety, health, and environmental regulations.
Support property audits, compliance inspections, and documentation for risk management.
Track progress and follow up to ensure all requests are completed within agreed timelines and service standards.
Schedule and supervise preventative maintenance programs for all critical systems and equipment.
Maintain detailed records of all tenant interactions and service activity.
Maintain up-to-date records for safety inspections, equipment certifications, and incident reports.
Maintain the helpdesk and work order management system (Re-Leased).
Respond promptly to facility-related emergencies, coordinating contractors and internal teams as needed.
Serve as the first point of contact for tenant service requests and maintenance issues via the repairs mailbox.
Oversee daily building operations including HVAC, plumbing, electrical, cleaning, and security systems.
Log, prioritise, and assign service tickets to maintenance staff or external vendors.
Tendering of contracts for upcoming budgets and or any underperforming contractors.
Liaise with the property inspector for site inspections to ensure properties are clean, safe, and in good repair.
Maintain and update contractor documentation including insurance certificates and permits.
Monitor contractor performance, ensuring compliance with service level agreements and safety regulations.
Review and approve vendor invoices, ensuring accuracy and alignment with budgets.
Assist with service charge budgeting, cost tracking, and procurement for facility-related expenses.
Source, negotiate, and manage service providers for cleaning, landscaping, maintenance, and security.
Support sustainability initiatives, including energy management and waste reduction.

What you bring

hvac

ms office

re-leased

bifm