Community Ambassador- Legacy at The Standard Gainesville

Description

The Community Ambassador role is front-line staff responsible for delivering exceptional service to prospective and current residents, maximizing occupancy year over year. The position guides prospects through leasing, participates in marketing events, and meets sales goals set by the Leasing & Marketing Manager and Community Manager. Reports to the Community Manager; no direct reports.

Core duties span leasing, marketing, and resident experience, including understanding housing contracts, generating leads, conducting tours, follow-up, and promoting the community via social media and on- and off-campus events. The ambassador also supports email and text campaigns, maintains a positive community environment, and escalates resident concerns when needed.

Property operations responsibilities include daily opening/closing checklists, model and tour inspections, housekeeping, responding to inquiries, entering maintenance requests, logging activities, handling packages, enforcing policies, and participating in move-in/move-out and turn-related activities. The role also requires adherence to Fair Housing laws and corporate procedures.

• Generate new leads, complete guest cards, schedule and conduct tours, and follow up with prospects.
• Promote the community on social media and at on‑ and off‑campus marketing events.
• Manage email and text campaigns using Entrata and TextUs.
• Maintain a positive resident environment and encourage participation in Residence Life activities.
• Resolve resident concerns by escalating issues to the appropriate manager.
• Perform daily opening and closing checklists, including model and tour route inspections and housekeeping.
• Respond promptly to internet and telephone inquiries.
• Enter maintenance requests and keep detailed activity logs for prospects and residents.
• Handle package labeling, logging, and resident notifications.
• Enforce community policies per the Housing Contract and report violations.
• Comply with Fair Housing laws and corporate procedures.
• Participate in move‑in, move‑out, and unit inspection activities during turn periods.

Requirements

Required education is a high school diploma or equivalent; enrollment in a relevant bachelor’s degree program is preferred. Desired skills include strong organization, reliability, self-discipline, proficiency with Microsoft Office, and the ability to work evenings, weekends, and summer/turn periods, including resident lockouts.

• Understand and clearly communicate housing contracts and addendums to prospects, residents, and guarantors.
• Possess a high school diploma or equivalent; enrollment in a relevant bachelor's program preferred.
• Demonstrate strong organizational skills, reliability, self‑discipline, and proficiency in Microsoft Office.
• Available to work evenings, weekends, summer, and turn periods, including resident lockouts.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance