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Trainee PPM Planner
Marlowe Fire & Security
Assist in scheduling and monitoring engineering work, supporting service delivery.
4d ago
Entry-level
Full Time
Salford, England, United Kingdom
Onsite
Company Size
800 Employees
Service Specialisms
Fire & Security Systems
Fire Risk Assessment
Maintenance & Service
Intruder Alarms
Access Control Systems
CCTV Systems
Monitoring Services
Fire Extinguishers
Sector Specialisms
Commercial
Domestic
Role
What you would be doing
portal monitoring
scheduler checklist
order processing
work scheduling
engineer monitoring
client liaison
- Work closely with your manager and support your assigned Regional Service Manager (RSM) to meet customer expectations.
- Monitor Scheduling Portal (Cash4Windows) to ensure real time visibility of your engineers, highlighting any anomalies to your RSM.
- Completing the Regional Schedulers checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & your regional scheduler. Sharing weekly data with RSM
- Processing of orders to ensure all work is carried out in time to allow invoice to be created.
- Schedule all work within designated region in line with Service Level Agreements (SLA’s).
- Proactively monitor engineer’s activity to ensure that you touch base with all your engineers’ daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
- Liaise with key clients over the phone to enhance both internal & external working relationships
- Retrieve all phone and email messages and process accordingly within Service Level Agreements (SLA).
- Build and maintain good working relationships with your Engineers, Stores/Supply Chain Department & Regional Service Manager (RSM) to ensure all calls are actioned accordingly
What you bring
communication
excel
office experience
phone skills
- Good written/email communication skills.
- Basic Microsoft Excel skills, such as accurate data inputting, sorting & filtering.
- Ideally, at least 6 months of experience in an office-based environment.
- A clear communicator with a good telephone manner.
- Your first 4-6 weeks will be a combination of classroom training at our in-house Marlowe Academy, along with 1-2-1 on the job training with a designated mentor.
- Free, Secure On-Site Parking – making your commute easier and stress-free.
- Free On-Site Gym – supporting your health and wellbeing at work.
- Mental Health & Wellbeing Support – access to wellbeing resources and initiatives designed to support your overall health.
- This opportunity is all about taking skills that you currently have and developing those skills into becoming a competent and high-achieving Planner/Scheduler, which can ultimately progress your career with us across multiple avenues and disciplines.
- Your training and development will introduce you to working with a variety of internal departments within our business, giving you valuable experience and understanding of several teams and how they operate, such as: Engineering, Customer Service, Finance and Supply Chain, whilst also dealing with external Clients.
- Life Assurance – 4x your annual salary, providing peace of mind for you and your loved ones.
- Development & Progression Opportunities – ongoing training and clear pathways to grow your career.
- Employee Recognition Scheme – celebrating achievements and rewarding excellence across the business.
- This is a full-time, office-based role. We are very centrally located, with free parking on site and fantastic bus & metro stops within a 3–5-minute walk.
- Competitive Salary – aligned with the National Minimum Wage and reviewed regularly in line with performance and development.
- Royal London Pension Scheme – helping you save for a secure financial future.
- Generous Holiday Allowance – paid holidays plus Bank Holidays, with an additional day awarded for each full year of service (up to 25 days).
- Employee Referral Bonus – earn up to £1,000 for every successful referral, with no limit on how many you can make.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no right to work sponsorship is offered.
Information not given or found
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Company
Overview
90,000 systems
Installed Systems
The company maintains an extensive network of fire safety and security systems across the country.
72,000+ sites
National Footprint
The company's systems protect a vast number of locations, showcasing its widespread presence.
- Born from a merger of specialist fire and security brands, it grew into a national powerhouse serving homes, businesses and public organisations.
- With robust NSI and BAFE accreditations, the company ensures top-tier compliance, earning the trust of blue‑chip clients and independent entrepreneurs alike.
- Projects range from installing complex fire detection systems in corporate campuses to securing residential properties and public‑sector sites.
- The business thrives on blending tailored solutions (from extinguishers to suppression systems) with scalable monitoring and maintenance plans.
8% Improvement
Employee Engagement
Annual employee engagement has shown a steady improvement since 2018.
- ‘culture of connectivity’ runs throughout our national operation
- recruit only the best in class and retain them through continually investing in their development
- Employee Assistance Programme offering free counselling and annual health checks
- GeoTab vehicle monitoring to promote safe driving, reduce fuel consumption and emissions
- Cycle2Work scheme and free annual flu jab for all staff
19% Fleet Electric
Electric or Hybrid Vehicles
As of March 31, 2024, 19% of the company's fleet consists of electric or hybrid vehicles, up from 16% in the previous fiscal year.
Top 25% Globally
EcoVadis Silver Award
The company has achieved the EcoVadis Silver award, placing it in the top 25% globally for environmental sustainability.
90% Components Reused
Security Component Recycling
Over 90% of security components are reused or recycled, demonstrating a strong commitment to circularity.
7% Fuel Reduction
Fuel Consumption Decrease
GeoTab fleet monitoring has achieved a 7% annual reduction in fuel consumption, improving operational efficiency.
- All new company cars can be electric; head office has EV charging points.
- Offices equipped with LED sensor lighting, efficient HVAC systems, water-saving measures, and recycling programmes.
- All IT equipment is refurbished or recycled at end-of-life.
- Independent environmental assessments are conducted regularly.
3% Apprentices
Representation
Approximately 3% of the workforce are apprentices, reflecting the company's commitment to skills development.
Aiming for 5%
Diversity Goal
The company is a member of the 5% Club, aiming to increase its apprentice workforce to 5% as part of its diversity initiatives.
- Signatory of the Armed Forces Covenant and bronze Defence Employer Recognition Scheme award
- Active encouragement of applications from people with disabilities; flexibility and work‑from‑home options provided
- Merit-based approach at probation, pay review and promotion milestones
- Mental health champions and trained support team available
Articles
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