Asphalt Production Planner

Heidelberg Materials Uk

Supplies aggregates, ready‑mix concrete, asphalt, cement & recycling services across the UK.

Coordinate asphalt plant scheduling, orders, deliveries, and customer service.

22 days ago ago

£28,000 - £28,000

Junior (1-3 years), Entry-level

Full Time

Syston, England, United Kingdom

Onsite

Company Size

3,500 Employees

Service Specialisms

Construction services

Engineering

Design

Project Management

Technical Services

Sustainability

Logistics

Material Supply

Sector Specialisms

Commercial

Residential

Industrial

Waste Management

Energy

Transport

Road

Rail

Role

What you would be doing

mixing programmes

sap orders

syncrotess updates

delivery scheduling

plant breakdowns

customer liaison

Ensure customer deliveries are amended to lowest cost of supply.
Create and review Mixing programmes for plant within your area.
Redirect trucks as needed during breakdowns.
Correct delivery instructions as needed.
Daily liaison with allocations controller to identify planning issues and recommend corrective actions.
Liaise with the pre planner to ensure fleet is scheduled accordingly.
Exception report to TL on a weekly basis.
Read all allocators instruction messages.
Maintain good working relationships with drivers and service providers.
Produce pre plan costs of supply supported by the Pre planner daily.
Control of material buyout when applicable.
Inform TL/RM of plant breakdowns (Record and document).
Carry out administrative duties associated with this role and any other duties.
Inform all customers placing orders of Heidelberg Materials standard terms and conditions of sale and gaining the customer’s agreement to Heidelberg Materials terms and conditions of business before confirming the order with the customer.
Negotiate customer time windows to ensure a flat delivery profile.
Negotiate realistic delivery times with customers considering other orders on the day and truck availability using the order delivery viewer screen within Heidelberg Materials transport management system.
Escalate orders that will be late to Allocations Controller.
Complete daily planner check list.
Monitor SyncroTess messages and complete when actioned.
Review OEV to get a picture of future days orders.
Accurately process all admin within given deadlines.
In conjunction with weighbridge / Batching staff, engage sufficient haulage to meet customer delivery requirements.
Prevention and resolution of invoice queries.
Daily plant communication to agree both current and future day mixing schedule.
Record poor performers and report.
Comply effectively with the Pre Plan Cycle.
Ensure unplanned plant downtime is updated within SyncroTess.
Record and report plant breakdowns.
Create, alter, and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company’s SAP Order Management system, such as customer name, billing address, delivery address, customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required.
Link with the area teams and relevant external departments to ensure high level of customer service is maintained, including working within other areas should the need arise.
Liaise with Asphalt plants and other regional coordinators to optimize distribution solution (including back-loads between areas).
Efficiently handle customer and haulier enquiries and queries to resolution in a timely manner.
Develop knowledge of all roles within the team and provide cover when requested.
Effectively manage all customer calls through actively listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry, asking relevant questions and communicating in an empathic, confident and assertive manner.
Control real time order amendment and plant breakdowns with the allocators.
Answer incoming calls in a professional manner using Heidelberg Materials standard call answering script and in line with set KPIs.
Review of Mixing programmes for future enhancements.
Receive, log, and resolve customer complaints on the Heidelberg Materials NCR and Complaints system ensuring preventative and corrective measures are put in place.
Follow up on all delegated responsibilities.
Monitor distribution operation regarding customer requirements and vehicle utilization during the day
Escalate any circumstances likely to impact on service quality or any areas requiring clarification.

What you bring

compliance

english

maths

customer service