Bilingual Customer Care Coordinator

Description

• Responding to sales and administration emails.
• Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets
• Communicating with Operations regarding rental inquires, applications, appointments and questions
• Logging and responding to electronic and phone inquiries from prospective tenants
• Performing resident satisfaction, move-in, and move-out surveys over the phone with current tenants. Synthesizing and analyzing survey data
• Daily monitoring of vacancy to identify trouble spots.
• Promoting a team based atmosphere with the onsite, regional and head office staff
• Scheduling and tracking of appointments, liaising with operations.
• Answering incoming sales and administration calls
• Provide support, training and coaching to operational staff
• Reviewing call recordings and tracking designated KPI’s
• Providing real-time support for tenants via various contact methods
• Providing refresher training and coaching to operational staff

Requirements

Position Summary: This role is primarily responsible for contributing to a high occupancy rate. This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.

• Demonstrated history of outstanding customer relations skills
• Excellent written and verbal skills
• Computer proficiency
• Minimum 2 years sales experience
• College or University education
• Bilingual (French/English) written and verbal
• Sound organizational skills with the ability to multitask

Benefits

Resident Satisfaction

• Flexibility to work varying shifts within our hours of operation
• Phone and onsite training

Training + Development

Interview process

Visa Sponsorship

Security clearance