Service Systems Trainer
Milton Cat
Train and develop service staff across New England to boost technical competency.
24 days ago ago
$55,000 - $75,000
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Londonderry, NH
Onsite
Company Size
1,000 Employees
Service Specialisms
Equipment Sales
Parts and Service
Rental Services
Power Systems
Generator Sales
Construction Equipment
Machine Sales
Heavy Equipment Support
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
training delivery
online assignments
process validation
documentation review
training collaboration
program evaluation
- Develop and lead Service process training classes as defined
- Utilize Caterpillar’s online training website to assign online classes to employees, and report on employee completion
- Continuously review and validate process documentation
- Perform process testing and validation
- Collaboration with Process Trainers on training content and workload
- Participation in Service Department Procedure and Training Committees
- Provide in-person as well as remote training to new and existing Milton CAT employees
- Continuously review and evaluate training programs and best practices to remain current with the latest training material and delivery methods and trends
What you bring
detail oriented
problem solving
training
e-learning
ms office
driver's license
- Detail oriented with a high level of accuracy
- Ability to perform duties with a sense of urgency, exceeding customer expectations
- Ability to train new subjects and concepts to all employees and drive consistency in process execution
- Ability to develop training and utilize E-Learning
- Good organizational skills
- Ability to travel to other Milton CAT locations as needed
- Strong problem-solving skills
- Prior industry experience preferred but not required.
- Ability to work with minimal supervision
- Proficient in the use of a computer and related software (Word, Excel, etc.)
- Dynamic presentation skills with strong public speaking & overall communication skills
- Must have a valid driver’s license and a clean driving record
- Health, Dental and Vision insurance
- Competitive Retirement Plan
- Tuition Reimbursement – available to FT employees with 1 year+ of service
- Disability & Life Insurance Packages
- Paid Time Off + 8 company paid holidays
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- a background check and drug test are required as part of the pre‑employment process.
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Company
Overview
Founded in 1960
Year Established
The company was originally started from a dirt-floor garage in Concord, NH.
Top Dealer by Sales
Global Ranking
Consistently ranked among Caterpillar's top dealers globally based on sales volume.
Third Generation
Family Ownership
Has been a family-run business for three generations.
- A third-generation family-run business, it expanded through strategic acquisitions into six states.
- Today it operates two core divisions – Earthmoving and Power Systems – across 15 locations in the Northeast.
- Projects span construction, quarrying, forestry, municipal services, marine engines, and custom power generation.
- Their Power Systems arm delivers generators, air compressors, and bespoke power solutions for industrial and marine clients.
- Milton CAT machinery powers everything from logging camps and ferries to data centers and nuclear facilities.
- The company is committed to delivering quality, innovation, and reliability.
- Employees are considered the greatest asset.
- The company holds itself to the highest standards of integrity, safety, and respect.
- A culture of teamwork is fostered, where each person plays an important role.
- The company is driven to exceed customer expectations.
- Ongoing development and continuous learning are supported.
Net Zero by 2040
Target for achieving zero emissions
The company is committed to reducing emissions and aims to achieve net zero status by 2040 through strategic sustainability measures.
- Committed to sustainability and environmental stewardship.
- Focus on reducing carbon footprint through energy-efficient products and services.
- Implemented a comprehensive waste reduction program.
- Works with customers to enhance fuel efficiency and promote sustainable business practices.
- Dedicated to creating a diverse, inclusive, and equitable workplace.
- Focus on ensuring equal opportunity and fairness across recruitment, retention, and promotion.
- Promotes a balanced workforce with initiatives aimed at increasing female representation in technical roles.
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