Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
Requirements
nvq level 3
earth moving
cat training
diagnosis tools
ldv licence
communication
Experience of a variety of construction and static machines essential
Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting), served as a field service engineer for a significant period or development opportunity for a qualified apprentice
Heavy Earth Moving equipment operating knowledge
Effective problem solver with strong analytical skills
LDV driving licence
Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
Industry leading CAT product training
Knowledge in the use of field-based diagnosis tools and equipment essential
Benefits
Salary £39,720 - £45,118
Employee reward platform (retails discounts and other employee rewards)
Refer a friend bonus
Up to 7% pension (matched by company)
Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
Annual Bonus
Laptop and phone
Access to company share scheme
Annual Tool Allowance
25 days holiday (purchase up to 5 extra days holiday)
Life insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
operates in key global markets including Canada, South America, and the UK.
specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
plays a crucial role in powering large-scale infrastructure projects and driving resource development.
offers parts, maintenance, and innovative technological solutions to clients worldwide.
has supported some of the largest and most ambitious projects globally.
has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
Culture + Values
Safety First: Ensuring a safe and healthy work environment for all employees.
Integrity: We act with integrity, doing the right thing even when no one is watching.
Customer Success: We aim to create long-term value for our customers and build lasting relationships.
Excellence: We strive for excellence in everything we do and continuously improve.
Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
Environment + Sustainability
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
Reduction of greenhouse gas emissions, energy use, and waste generation.
Enhancing energy efficiency and sustainability practices across operations.
Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
Inclusion & Diversity
Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
Ongoing efforts from leadership to improve gender diversity and inclusion.
Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.