Customer Care Administrator at Exelon in Philadelphia, PA | USD54,400-74,800 | Kablio

Role

Description

assistance programs

customer outreach

issue resolution

agency relations

enrollment

inquiry response

Assist payment trouble customers in paying their PECO bills via both the PECO suite of assistance programs as well as external assistance programs
Ensure strong working relationship with external community-based agencies and organizations
Research / resolve customer issues
Staff Outreach events; Provide competent, friendly customer service
Enroll customers in assistance programs
Respond to internal and external customer inquiries and requests

Requirements

microsoft office

cims

associate degree

high school

bilingual spanish

3 years

Ability to work outside of working hours (night/weekends)
3 years relevant work experience
Excellent administrative and organizational skills
Ability to fulfill scheduled and unscheduled after-hours duty responsibilities for outreach events
Ability to multi-task and prioritize workload
Computer software aptitude including Microsoft Office and CIMS
High School Diploma
Access to an insured vehicle and valid driver's license
Knowledge of community partner relationships with PECO
Relevant work experience
Valid Drivers License and means of transportation
Excellent oral and written communication skills
Bilingual: Spanish preferred
Knowledge of PUC regulations
Associates degree in business or related field

Benefits

Exposure to PECO's suite of low-income programs (e.g., Customer Assistance Program (CAP), Low Income Home Energy Assistance Program (LIHEAP), Low-Income Usage Reduction Program (LIURP), etc.)
Referral bonus program
Annual Bonus for eligible positions: 7%
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Medical, dental and vision insurance
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Life and disability insurance
Exposure to PECO credit and collection policies
401(k) match and annual company contribution
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $54,400.00/Yr. – $74,800.00/Yr.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Fortune 200-ranked

Company Ranking

Recognized as a leading enterprise in the U.S. with significant market presence.

$23B Revenue

Annual Revenue

Generates over $23 billion in annual revenue, reflecting substantial market influence.

10M+ Customers

Customer Base

Serves over 10 million customers across multiple regional networks.

20+ Reactors

Nuclear Capacity

Owns a significant portion of U.S. nuclear generation capacity, supporting its energy backbone.

Exelon operates as America's largest regulated energy delivery company, formed from the merger of two century-old utilities in 2000.
It focuses on modernizing infrastructure and enhancing grid resilience through continuous investment.
The company's portfolio includes major utilities such as ComEd, BGE, PECO, Pepco, and others, covering vast transmission and distribution systems.
In 2022, Exelon spun off its power generation arm while maintaining full ownership of its transmission and distribution networks.
Exelon’s strategic initiatives often influence the mid-Atlantic and Midwest energy markets, shaping the regional energy landscape.

Culture + Values

Safety: We put safety first in all that we do.
Integrity: We uphold the highest standards of integrity in all of our actions.
Customer Commitment: We are passionate about exceeding customer expectations.
Excellence: We strive for excellence in everything we do.
Teamwork: We collaborate to achieve success as one team.
Accountability: We take responsibility for our actions and deliver on our commitments.

Environment + Sustainability

50% CO2 reduction

Emissions Goal

Plans to cut CO2 emissions by half by 2030 compared to 2005 levels, aligning with global climate targets.

10M+ customers

Renewable Energy Access

Aiming to deliver clean, reliable energy to over 10 million customers through increased renewable capacity.

Net-zero emissions target by 2050.
Continued development of energy storage systems and cleaner energy solutions.

Inclusion & Diversity

By 2030.

Gender Parity Goal

Commitment to achieving gender parity in leadership roles within the next decade.

45%

Diverse Workforce

The workforce composition includes women and minorities.

30%

Technical Roles Goal

Aim to increase the percentage of women in technical roles by 2025.

Established various employee resource groups to promote a diverse and inclusive environment.

Articles

Careers

Newsroom

Role

Description

assistance programs

customer outreach

issue resolution

agency relations

enrollment

inquiry response

Assist payment trouble customers in paying their PECO bills via both the PECO suite of assistance programs as well as external assistance programs
Ensure strong working relationship with external community-based agencies and organizations
Research / resolve customer issues
Staff Outreach events; Provide competent, friendly customer service
Enroll customers in assistance programs
Respond to internal and external customer inquiries and requests

Requirements

microsoft office

cims

associate degree

high school

bilingual spanish

3 years

Ability to work outside of working hours (night/weekends)
3 years relevant work experience
Excellent administrative and organizational skills
Ability to fulfill scheduled and unscheduled after-hours duty responsibilities for outreach events
Ability to multi-task and prioritize workload
Computer software aptitude including Microsoft Office and CIMS
High School Diploma
Access to an insured vehicle and valid driver's license
Knowledge of community partner relationships with PECO
Relevant work experience
Valid Drivers License and means of transportation
Excellent oral and written communication skills
Bilingual: Spanish preferred
Knowledge of PUC regulations
Associates degree in business or related field

Benefits

Exposure to PECO's suite of low-income programs (e.g., Customer Assistance Program (CAP), Low Income Home Energy Assistance Program (LIHEAP), Low-Income Usage Reduction Program (LIURP), etc.)
Referral bonus program
Annual Bonus for eligible positions: 7%
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Medical, dental and vision insurance
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Life and disability insurance
Exposure to PECO credit and collection policies
401(k) match and annual company contribution
Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $54,400.00/Yr. – $74,800.00/Yr.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Fortune 200-ranked

Company Ranking

Recognized as a leading enterprise in the U.S. with significant market presence.

$23B Revenue

Annual Revenue

Generates over $23 billion in annual revenue, reflecting substantial market influence.

10M+ Customers

Customer Base

Serves over 10 million customers across multiple regional networks.

20+ Reactors

Nuclear Capacity

Owns a significant portion of U.S. nuclear generation capacity, supporting its energy backbone.

Exelon operates as America's largest regulated energy delivery company, formed from the merger of two century-old utilities in 2000.
It focuses on modernizing infrastructure and enhancing grid resilience through continuous investment.
The company's portfolio includes major utilities such as ComEd, BGE, PECO, Pepco, and others, covering vast transmission and distribution systems.
In 2022, Exelon spun off its power generation arm while maintaining full ownership of its transmission and distribution networks.
Exelon’s strategic initiatives often influence the mid-Atlantic and Midwest energy markets, shaping the regional energy landscape.

Culture + Values

Safety: We put safety first in all that we do.
Integrity: We uphold the highest standards of integrity in all of our actions.
Customer Commitment: We are passionate about exceeding customer expectations.
Excellence: We strive for excellence in everything we do.
Teamwork: We collaborate to achieve success as one team.
Accountability: We take responsibility for our actions and deliver on our commitments.

Environment + Sustainability

50% CO2 reduction

Emissions Goal

Plans to cut CO2 emissions by half by 2030 compared to 2005 levels, aligning with global climate targets.

10M+ customers

Renewable Energy Access

Aiming to deliver clean, reliable energy to over 10 million customers through increased renewable capacity.

Net-zero emissions target by 2050.
Continued development of energy storage systems and cleaner energy solutions.

Inclusion & Diversity

By 2030.

Gender Parity Goal

Commitment to achieving gender parity in leadership roles within the next decade.

45%

Diverse Workforce

The workforce composition includes women and minorities.

30%

Technical Roles Goal

Aim to increase the percentage of women in technical roles by 2025.

Established various employee resource groups to promote a diverse and inclusive environment.

Articles

Careers

Newsroom