Sales & Service Technician II (Central Office)

Description

• Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards.
• Read and interpret service orders, trouble tickets, circuit diagrams and schematics.
• Perform splicing, research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in aerial, underground, manholes and customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size.
• Performs work and uses hand tools at ground level and aloft on ladders, poles and buckets.
• Comply with Company vehicle usage and fleet policies.
• Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed.
• Support and actively participate in promotion of Company products and services.
• Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers.
• Learn the installation/operation of new and existing equipment.
• Work on Centrex and small business systems (leased and customer owned), circuits, complex wiring and software.
• Follow established safety and security practices/procedures. Perform safety and security inspections as required for the purpose of safeguarding employees and company assets.
• Place poles, cable, buried plant (cable, fiber, pedestals, ground rods, etc.) all associated equipment and service drops (aerial/buried).
• Proactively inform your manager/supervisor of competitive and economic activities in your local market area
• Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate.
• Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.
• Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed.
• Report need for vehicle repair or service and schedule when required and/or prescribed.
• Aid and assist other department and contractors as needed.

Requirements

• IP networking
• Demonstrates effective interpersonal skills and ability to establish and maintain effective communication with customers and co-workers.
• Must possess pole climbing certification or have the ability to successfully complete certification.
• Must be able to sit, stand, climb, walk (on uneven terrain) bend and stoop for extended periods on a regular basis.
• Must be able to work in confined spaces as well as isolated areas.
• Experience in the installation, maintenance repair and use of various types of communications systems for example dial tone, modems etc.
• Strong preference to reside within 35 miles of the reporting location for which the employee is assigned
• Ability to differentiate colors and alarm lights of various magnitudes.
• Minimum 3 years outside plant experience including line work, cable splicing of copper cable and/or fiber optic cable and station installation.
• PC Hardware
• Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data etc) ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PC use including but not limited to HSI.
• High School diploma or equivalent required
• Knowledge of Company’s products and services with the ability to effectively communicate benefits to customers.
• Must be able to work aloft on ladders, in buckets, and on poles with the use of climbing hooks.
• Ability to work independently and in a team environment.
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.
• Ability to work assigned hours on a regular scheduled tour. Must be willing to work overtime (voluntary or assigned) and to be available for call-outs, including nights, weekends and holidays.
• Ability to lift, unload from vehicle and carry ladders weighing approximately 70 lbs.
• Experience using personal computers, installing software programs and troubleshooting operating systems, software and hardware and installing peripheral devices such as printers, modems etc.
• Familiarity with Internet browsers including but not limited to MS Internet Explorer, Safari, Firefox, Mozilla etc.
• Must be able to operate a motor vehicle and possess a valid driver’s license. Maybe required to possess a CDL. Must have the ability to operate or learn to operate a standard shift vehicle.
• Must be able to work outside in extreme conditions including inclement weather.
• Ability to prioritize and manage time effectively to meet customer expectations.
• Ability to exert up to 70 pounds of force occasionally to position equipment or test gear, to move 20 pounds regularly and to exert up to 10 pounds of force routinely to move materials, equipment and test sets.
• Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc).
• Successful completion of at least 2 years post high school training in a related field i.e. electronics, data, or telecommunications is desired.

Benefits

• E-mail delivery
• HSI or broadband connectivity

Training + Development

Interview process

Visa Sponsorship

Security clearance