Field Service Engineer - Covering Postcodes E, EC, IG & N
Vaillant Group Uk
Field service engineer servicing and repairing Vaillant heating products in London area.
24 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Field
Company Size
17,000 Employees
Service Specialisms
Engineering
Technical Services
Consulting
Design
Project Management
Sector Specialisms
New build housing
Social housing
High-rise buildings
Commercial premises
Schools
Community centres
Care homes
Role
What you would be doing
servicing
repairs
fault finding
breakdown calls
customer service
field sales
- Following procedures and processes set by Field Service and support Field Sales Initiatives.
- Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
- This role will include fault finding on breakdown call outs and system work repairs.
- Providing Customer Service Excellence at every opportunity.
What you bring
ccn1
htr1
cenwat1
lpg acs
heat pump
customer service
- A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
- An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
- This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
- The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
- Experience in Heat Pump Technologies and an interest to grow your skills and knowledge to carryout work on any developing future technologies is essential for all applications.
- Excellent customer service skills are required.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
- Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
- Working towards KPI’s to support our Sales Department.
- We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For your convenience, any spare parts you need are delivered securely, direct to you.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
140 Years
Experience in Heating Solutions
The company has a long-standing history of expertise in heating technology.
- Known for producing high-efficiency boilers, renewable energy systems, and advanced heating technologies.
- Their product range includes air source heat pumps, solar thermal systems, and intelligent control systems.
- Serves both residential and commercial markets, offering tailored solutions.
- A key player in the transition to greener energy, focused on reducing carbon footprints.
- Built a strong reputation for reliability, innovation, and sustainable heating solutions.
- Committed to delivering advanced, cost-effective solutions for energy consumption management.
- Customer Focused: We put our customers at the heart of everything we do.
- Innovation: We embrace new technologies and creative ideas to drive solutions.
- Sustainability: We believe in acting responsibly to protect the environment for future generations.
- Collaboration: We work together to achieve common goals and build strong partnerships.
- Integrity: We uphold ethical standards in all our business interactions.
- Excellence: We strive for the highest quality and continuous improvement.
2040
Carbon Neutrality Goal
The company is committed to achieving carbon neutrality by this target year, aligning with global climate goals.
- Strategy includes energy-efficient products and renewable solutions.
- Products designed to help customers reduce their carbon footprint.
- Sustainable product range includes heat pumps, solar thermal systems, and energy-efficient boilers.
- Dedicated to reducing operational energy consumption and waste.
30% Female Leadership
Leadership Representation
Aiming for 30% of leadership roles to be held by women by 2025.
- Committed to fostering an inclusive work environment.
- Actively promotes gender equality within its workforce.
- Supports flexible working arrangements to promote work-life balance.
- Measures and tracks the gender pay gap, aiming to close it over time.
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