Cloud First IT Engineer
Nexien Inc.
advanced troubleshooting
tier support
mdm administration
m365 management
system monitoring
security enforcement
● Troubleshoot and resolve advanced issues related to: macOS (85% of endpoints), Windows (15% of endpoints).
● Provide Tier 2/3 technical support for end-user devices and enterprise applications.
● Document processes, configurations, and troubleshooting steps.
● Monitor system health and performance; recommend improvements.
● Administer and configure MDM solutions: Intune for Windows devices, Kandji for macOS devices.
● Implement and enforce security policies, compliance standards, and device configurations.
● Collaborate with Tier 1 support and escalate complex issues as needed.
● Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
microsoft 365
azure ad
intune
powershell
5+ years
microsoft certified
● Strong knowledge of: Microsoft 365 administration, macOS and Windows troubleshooting.
● Knowledge of security best practices and compliance frameworks.
● Familiarity with Azure AD/Entra ID and conditional access policies.
● 5+ years of experience in IT support or systems administration.
● Scripting skills (PowerShell, Bash) for automation.
Job Summary: We are seeking a highly skilled IT Engineer to provide Tier 2/3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows, with hands-on experience managing devices through Intune and Kandji. This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms.
● Hands-on experience with Intune and/or Kandji.
● Understanding of network fundamentals (DNS, DHCP, VPN).
● Experience in cloud-first environments.
● Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.
● Excellent problem-solving and communication skills.
● Change management with identity and access management (Azure AD/Entra).
BenefitsPeople also searched
2022 Rank
Inc. 5000 Recognition
The firm was recognized in the Inc. 5000 list in 2022, highlighting its impressive organic growth in IT and smart solutions.
- The firm has rapidly grown into a nationwide tech services provider.
- Its projects span managed services, security infrastructure, AV integration, and smart building automation.
- Stronghold sectors include industrial, energy, infrastructure, and institutional facilities.
- It operates as both a general and specialty contractor, providing hands-on project management and engineering expertise.
- Unusual for a tech firm, it combines robotics and IoT with traditional construction roles on-site.
- Its leadership team has successfully expanded the company from startup roots to a midsize organization with diverse, tech-driven engagements.
- Speed
- Efficiency
- Expertise
- Excellence
- “Whatever challenge we are tackling, Nexien puts you first.”
- “Our team prioritizes clients’ interests and goals while constructing the most practical, efficient, and rewarding strategic solutions.”
2022
Recognized
Recognized as one of the fastest-growing companies by the INC 5000.
2023
Excellence Award
Received the USPAACC Fast 100 Excellence Award for responsible growth-oriented practices.
- Honors corporate social responsibility standards of sustainability and ethical behavior
- Mission includes providing high-quality business solutions through 'innovative technology'
- No publicly stated DEI strategy or gender‑related statistics found
