Customer Onboarding Specialist

• Making energy easy. Cutting through the jargon and helping customers understand whether switching to Octopus Energy is right for them.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast
• Onboard customers by assisting them to select the best tariff to suit their needs. Plus providing knowledge on our low carbon technology - you’ll become an Octopus product guru!
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time
• Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop, but you’ll take it in stride, stay cool under pressure, and keep finding solutions
• Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way and make it happen

• Previous experience of working in fast-paced customer service operations or telesales environment would be advantageous
• Clear communicator with a focus on listening and acute attention to detail
• Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow
• To be a quick learner due to exposure to different departments

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Salary - £24,600

Final Interview: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.A bit about the role:Start date: Our role is due to start on Monday 12th January 2026Location - LeicesterSalary - £24,600Hours - Full TimeIf this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. You will need to be available in person to attend one our discovery days on one of these dates:6th November 2025 25th November 2025Final Interview: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision.A bit about the role:Start date: Our role is due to start on Monday 12th January 2026Location - LeicesterSalary - £24,600Hours - Full TimeIf this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

First Stage Interview: Your chance to chat with one of our team and get a feel for life at Octopus.

• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile - because that’s what good service looks like
• End-to-end service. No endless transfers or passing the buck - you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time
• Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense
• Live for great customer service. You enjoy helping people and making their day just that little bit better
• 🎁 Visit our UK perks hub - Octopus Employee Benefits