Warranty Manager – Manufactured Products

Description

• Create and maintain operational dashboards and reporting, to track key performance indicators, such as claim cycle time, reimbursement level, percentage paid out vs net sales, average claims per unit, and supplier recovery.
• Maintain clear and current warranty documentation, SOPs, policies, troubleshooting guides, and quality standards to support consistent processing.
• Foster a collaborative, technically driven team culture that encourages problem solving, skill development, and balanced workloads.
• Lead or support automation, system upgrades, and process improvement projects to streamline claim processing and reduce manual efforts
• Analyze failure modes, identify trends, and recommend corrective actions by collaborating with Product Support Engineering, Quality Assurance, Design Engineering, Manufacturing, Supply Management, and Dealer support.
• Serving as the technical escalation point for complex, high-value, or ambiguous warranty cases, while understanding design intent and Dealer experience
• Perform in claim processing when technical expertise is required.
• Evaluate and enhance warranty processes, identifying bottlenecks, inefficiencies, or systemic gaps, and implement improvements that increase accuracy, speed, and dealer satisfaction.
• Manage and develop a team of Warranty Administrators to achieve warranty claim processing objectives

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance