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Leasing Professional - Ravenswood
Devco Residential Group
Execute community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals.
20d ago
$21 - $2,150
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Lynnwood, WA
Onsite
Company Size
200 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
General Contractor
Sector Specialisms
Multi-family Residential
Affordable Real Estate
Property Management
Construction
Real Estate Development
Real Estate Consulting
Facilities Management
Sustainability Solutions
Role
What you would be doing
yardi software
lease agreements
marketing support
tax credit compliance
customer service
resident move-in
- Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
- Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
- Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
- Accurately record all traffic information daily.
- Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
- Provide excellent customer service to all residents, prospects, and guests.
- Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
- Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
- Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
- Participate in the success of all resident events, community programing and local/non-profit programs.
- Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
- Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
- Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
- Follow the community’s established policies related to concessions, specials, and all other marketing programs.
- Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
- Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
- Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
- Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
- Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
- Work collaboratively and respectfully with peers, other team members and departments.
- Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
What you bring
high school
ms office
experience
language skills
customer service
communication skills
- High school education or equivalent required.
- Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Successful completion of background check and drug screen required.
- Must be legally qualified to work in the U.S. meeting I-9 guidelines.
- Minimum 1 year of sales, customer service, or hospitality experience. Previous LIHTC multifamily leasing experience preferred.
- Must be able to speak, read and write English in a manner sufficient to carry out duties.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- Excellent written and verbal communication skills.
- 3 weeks of paid time off each year.
- Employee assistance program (EAP) with 24/7 counseling services.
- Best-in-class voluntary insurance benefits.
- 100% company paid dental and vision benefits for employee coverage.
- Up to 12 paid holidays each year.
- Eligibility for a 30% housing discount consideration.
- Discretionary bonus programs.
- Over 90% company paid medical benefits for employee coverage.
- Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
- Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
- Healthcare and dependent care flexible spending accounts.
- Company-sponsored industry training and certifications.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- successful completion of background check required.
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Company
Overview
- Founded with a vision to redefine urban living through innovative development.
- Focuses on creating vibrant residential communities and mixed-use developments.
- Expert in transforming underutilized spaces into thriving, sustainable communities.
- Operates across key metropolitan areas, with a strong emphasis on community-centric designs.
- Projects span across residential, commercial, and retail spaces, blending functionality with style.
- Known for its expertise in urban development and building spaces that foster connections.
- A trusted partner in creating spaces that enhance lifestyles and promote long-term value.
- Innovation: Continuously push boundaries to bring creative solutions to the residential sector.
- Collaboration: Working together to deliver exceptional value, ensuring the success of all stakeholders.
- Accountability: Taking ownership of responsibilities to drive results and maintain trust.
- Customer Focus: Understanding and responding to customer needs to provide superior service and experiences.
- Sustainability: Creating environmentally conscious living spaces that benefit communities.
2050 Net Zero Target
Carbon Emissions Goal
Commitment to achieving net-zero carbon emissions by 2050.
- Incorporating high-efficiency systems and materials into residential properties.
- Prioritizing eco-friendly designs and practices throughout the development process.
- Reducing operational and development-related emissions.
- Employing strategies to reduce water consumption across all developments.
By 2025
Increasing Female Leadership
Aiming to enhance female representation in key leadership positions to foster gender balance and equitable opportunities.
- Committed to creating an inclusive workplace culture that reflects the diversity of the communities we serve.
- Implementing policies to ensure all employees have access to opportunities for growth and leadership.
Articles
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