Merchant Services Representative

Description

• Use backend systems to properly provision and monitor equipment and services for customers
• Treat all people with their due respect
• Assist customers in their pursuit to achieve compliance with security frameworks such as PCI-DSS and any of the various PII frameworks
• Assist customers in understanding and filling out merchant processing applications
• Remotely install, configure, and troubleshoot network security software
• Remotely install, configure, and troubleshoot custom payment application
• Remotely install, configure, and troubleshoot network equipment
• Communicate with customers via email and phone
• Educate customers on best practices and the use of their systems
• Maintain a good attitude to promote a positive work atmosphere
• Work overtime and weekends as needed
• Maintain an accurate record of accounts held by merchants to use and distribute that information as required
• Accurately enter merchant account configuration
• Remotely install, configure, and troubleshoot payment terminals

Requirements

• Working knowledge of MS Office
• Previous experience working in a call center environment using ticketing software preferred
• Demonstrate dependability through consistently being at work, on time, and producing quality work
• Fundamental knowledge of networking principles
• Fundamental understanding of troubleshooting and diagnostic processes
• Associates degree or equivalent from two-year College or technical school preferred
• Speak and write effectively and appropriately in all situations
• Previous experience performing remote technical work preferred
• Current IT certifications a plus
• High-school diploma or equivalent is required
• Fundamental knowledge of MS operating systems

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance