Merchant Services Representative
Opw Global
Assist merchants with payment processing, network security, and technical support.
3 days ago ago
$20 - $20
Junior (1-3 years)
Full Time
Bethlehem, PA
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Engineering
Construction services
Project Management
Consulting
Design
Technical Services
Sector Specialisms
Chemical & Industrial
Transportation
Retail Fueling
Clean Energy Solutions
LPG (Liquefied Petroleum Gas)
Alternative Fuels (Hydrogen, LPG, Cryogenic Liquids)
Railcar and Transport Tank Truck Equipment
Tank Monitoring Systems
Role
What you would be doing
backend provisioning
security compliance
network software
payment application
network equipment
payment terminals
- Use backend systems to properly provision and monitor equipment and services for customers
- Treat all people with their due respect
- Assist customers in their pursuit to achieve compliance with security frameworks such as PCI-DSS and any of the various PII frameworks
- Assist customers in understanding and filling out merchant processing applications
- Remotely install, configure, and troubleshoot network security software
- Remotely install, configure, and troubleshoot custom payment application
- Remotely install, configure, and troubleshoot network equipment
- Communicate with customers via email and phone
- Educate customers on best practices and the use of their systems
- Maintain a good attitude to promote a positive work atmosphere
- Work overtime and weekends as needed
- Maintain an accurate record of accounts held by merchants to use and distribute that information as required
- Accurately enter merchant account configuration
- Remotely install, configure, and troubleshoot payment terminals
What you bring
ms office
ticketing
networking
troubleshooting
associate's
it certifications
- Working knowledge of MS Office
- Previous experience working in a call center environment using ticketing software preferred
- Demonstrate dependability through consistently being at work, on time, and producing quality work
- Fundamental knowledge of networking principles
- Fundamental understanding of troubleshooting and diagnostic processes
- Associates degree or equivalent from two-year College or technical school preferred
- Speak and write effectively and appropriately in all situations
- Previous experience performing remote technical work preferred
- Current IT certifications a plus
- High-school diploma or equivalent is required
- Fundamental knowledge of MS operating systems
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Over 30 countries
Global Presence
Strong presence across international markets.
- Founded with a vision to provide innovative fluid handling solutions for diverse industries.
- Has become a market leader in fuel management and distribution systems, with a global presence.
- Specializes in creating solutions for petroleum, chemical, and other industrial fluid systems.
- Known for developing advanced fuel dispensing systems, tanks, and accessories that enhance operational efficiency.
- Key projects include building systems for airports, fuel stations, and large-scale industrial facilities.
- Works across multiple industries, providing customized solutions to meet specific operational needs.
- Focus on cutting-edge technology and safety features for both private and commercial sector projects.
- Customer Satisfaction: Our focus on customer satisfaction drives everything we do.
- Innovation: We continuously strive for innovation in our products, processes, and services.
- Quality: OPW’s products and services are known for superior quality.
- Integrity: We operate with integrity, fairness, and transparency in all aspects of our business.
- Safety: Safety is a core value, ensuring a safe and healthy environment for employees, customers, and communities.
- Teamwork: We collaborate across functions to achieve our goals and share in our success.
Net Zero by 2050
Climate Commitment
Achieving net zero emissions across global operations by 2050 through comprehensive sustainability initiatives.
- Focuses on creating environmentally-friendly solutions, including products that reduce energy consumption.
- Optimizes manufacturing processes for energy efficiency, consequently lowering energy consumption across facilities.
- Implements waste-reduction initiatives, enhancing recycling and reusing materials throughout operations.
- Invests in water conservation technologies to minimize water usage in manufacturing processes.
- Actively works to improve gender diversity across all levels, with a focus on promoting more women in leadership roles.
- Provides equal opportunities for advancement and development to all employees, regardless of gender or background.
- Fosters an inclusive workplace where diverse perspectives are encouraged and valued.
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