Paying close attention to the customer needs and ensure effective problem solving.
Act as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
Follow company policies and procedures when handling customer requests and issues.
Keep accurate records of customer interactions and transactions in the CRM System.
Handling complaints, addressing, and resolving customer complaints in a timely manner.
Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Requirements
multitasking
microsoft office
customer service
crm
communication
abb knowledge
Ability to multitask and prioritise tasks effectively in a fast-paced environment.
Possess an enhanced knowledge of Microsoft word, excel and PowerPoint.
Demonstrated track record in customer service or related customer facing roles.
Knowledge of ABB products or services may be advantageous.
Has a positive empathetic attitude towards customers.
Experience with CRM software, and other customer service tools.
Excellent verbal and written communication skills.
Benefits
Generous employee referral scheme
Internal mobility opportunities, mentorships & access to projects globally
Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
Competitive contributory pension scheme
25 days annual leave plus bank holidays
Life assurance
Employee Assistance Programme
Competitive salary
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
A global technology leader with a rich history of innovation.
Focuses on electrification, automation, robotics, and digitalization for global industries.
Delivers solutions to improve productivity, energy efficiency, and sustainability.
A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
Culture + Values
Customer orientation
Innovation
Collaboration
Sustainability
Integrity
Accountability
Environment + Sustainability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
Sustainability at the core of business model
Reduction of CO2 emissions in operations and supply chain
Committed to renewable energy
Energy efficiency solutions for customers
Increased use of recycled materials in products
Support for the UN Sustainable Development Goals
Inclusion & Diversity
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
Partnerships with global organizations to promote inclusion
Focused efforts on empowering women in technical fields
Promotion of a culture of respect and equal opportunity