Customer Support Specialist

Description

• Paying close attention to the customer needs and ensure effective problem solving.
• Act as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction.
• Follow company policies and procedures when handling customer requests and issues.
• Keep accurate records of customer interactions and transactions in the CRM System.
• Handling complaints, addressing, and resolving customer complaints in a timely manner.
• Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

Requirements

• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Possess an enhanced knowledge of Microsoft word, excel and PowerPoint.
• Demonstrated track record in customer service or related customer facing roles.
• Knowledge of ABB products or services may be advantageous.
• Has a positive empathetic attitude towards customers.
• Experience with CRM software, and other customer service tools.
• Excellent verbal and written communication skills.

Benefits

• Generous employee referral scheme
• Internal mobility opportunities, mentorships & access to projects globally
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Competitive contributory pension scheme
• 25 days annual leave plus bank holidays
• Life assurance
• Employee Assistance Programme
• Competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance