HVAC Warranty Technician

Description

• Warranty Claim Processing– Document service visits, submit warranty claims, and maintain detailed records using Service Titan or similar software.
• Customer Education– Provide homeowners with guidance on system maintenance and warranty coverage to enhance system longevity and performance.
• Warranty Service & Repairs– Diagnose and repair HVAC systems covered under warranty, ensuring compliance with manufacturer guidelines and company policies.
• Code Compliance & Safety– Ensure all repairs and services adhere to state and local HVAC regulations, as well as manufacturer standards.
• Parts & Equipment Management– Coordinate with vendors and the internal team to source warranty-approved replacement parts and materials.
• Collaboration & Teamwork– Work closely with the service and installation teams to provide seamless warranty support and issue resolution.
• Troubleshooting & Diagnostics– Identify system issues, assess warranty eligibility, and provide efficient solutions to maintain system functionality.
• Record Keeping & Software Use– Utilize Service Titan or similar platforms to track job details, maintain customer records, and process warranty claims.

Requirements

• Licensure– Connecticut D2 or S2 License is required.
• Valid Driver's License– Clean driving record required.
• Attention to Detail– Strong documentation and organizational skills for accurate warranty claim processing.
• Customer-Focused– Excellent communication skills with the ability to explain technical information to homeowners in a clear and professional manner.
• Technical Expertise– Strong understanding of HVAC systems, including air conditioning units, furnaces, heat pumps, and ductless mini-split systems.
• Service Software– Experience using Service Titan or similar software for tracking service visits and processing claims is a plus.
• Experience– At least 3 years of HVAC service or repair experience, with knowledge of warranty processes preferred.
• Problem-Solving Skills– Ability to quickly diagnose system issues and determine warranty eligibility.
• Physical Requirements– Ability to lift heavy equipment, tools, and materials as needed.

Benefits

• Medical, Prescription, Dental, and Vision Insurance– Comprehensive coverage with minimal out-of-pocket expenses.
• Ongoing Training & Development– Opportunities for continuous learning and skill enhancement.
• Career Growth Opportunities– Be part of a growing company with opportunities for advancement.
• Disability & Term Life Insurance– Financial security for you and your family.
• Matching 401(K) Benefits– Competitive retirement savings plan to help secure your future.
• Paid Holidays & PTO– Paid time off for holidays and a generous PTO policy to support work-life balance.
• Customer Interaction– Communicate with homeowners regarding warranty coverage, service expectations, and recommendations for system performance.

Training + Development

Interview process

Visa Sponsorship

Security clearance