Field Operations Manager

Description

• Team Leadership & Accountability: Coach, develop, and manage a team of installers and apprentices. Set clear expectations, conduct performance check-ins, and lead a culture of safety, ownership, and continuous improvement.
• Field Oversight & Quality Control: Conduct regular job site visits to evaluate workmanship, safety compliance, and technician professionalism. Provide hands-on support and real-time coaching when issues arise in the field.
• Job Costing & Performance Analysis: Review and analyze the profitability of all install jobs. Identify trends, investigate outliers, and lead corrective action to improve margin, labor efficiency, and install consistency.
• Job Readiness & Scheduling: Partner with the Install Coordinator to ensure every residential service job is fully prepared 48+ hours in advance including permit status, material staging, and technician alignment. Flag and resolve blockers before dispatch.
• Customer & Cross-Team Communication: Maintain open communication across departments and with customers throughout the job lifecycle. Address escalations promptly and ensure high levels of customer satisfaction.
• Training & Process Development: Lead targeted, real-world training based on observed job performance. Build and document repeatable systems that reduce rework, improve prep, and elevate technician confidence in the field.

Requirements

• Familiarity with ServiceTitan or similar field management platforms (preferred)
• 3+ years of leadership experience in residential electrical trade
• Valid driver’s license and insurability and ability to pass a background check
• Journeyman electrician license is preferred but not required
• Understanding of job costing, labor productivity, and service workflows
• Strong operational mindset with high attention to detail and follow-through
• Proven ability to coach and hold field teams accountable while maintaining strong culture

Benefits

• Life Events Covered: Paid maternity/paternity leave and paid bereavement leave.
• Earn with Confidence: Competitive base pay plus weekly performance incentives.
• Strong Benefits: Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance.
• Investing in Your Future: 401k with 5% match (vested immediately) + profit sharing.
• Time Off that Matters: PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth).
• Career Growth: Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition; and even “start your own business” mentorship for those seeking to run their own shop one day.
• Extra Security: 100% company-paid short-term disability.
• Giving Back: Through our Chesapeake Cares program, we provide free critical electrical services to families in need, host quarterly charity events supporting employee-nominated causes, and stay actively involved in making our community stronger.
• Recognition & Fun: From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.

Training + Development

Interview process

Visa Sponsorship

Security clearance