Associate Manager - Customer Care | Emirati Talent
Majid Al Futtaim
Dubai-based lifestyle conglomerate spanning retail, leisure, real estate, entertainment across Middle East, Africa, Asia
Oversee capacity, coach reps, and ensure excellent omni-channel customer service for Carrefour.
8 days ago ago
Junior (1-3 years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
43,000 Employees
Service Specialisms
Property Development
Retail Management
Shopping Malls
Leisure & Entertainment
Hospitality
Sector Specialisms
Shopping Malls
Hotels
Cinema
Hypermarket
Supermarket
Leisure and Entertainment
Residential Communities
Retail
Role
Description
intern training
crm management
social reporting
scheduling
customer care
order resolution
Brief and debrief interns daily, ensure follow-up actions, and support their learning on new procedures and updates.
Deliver excellent customer care across all channels, personalize interactions, and handle difficult cases professionally to drive positive outcomes.
Follow schedules and forecasts provided by management, ensuring smooth operations and consistent service levels.
Use CRM and e-commerce systems accurately, maintain data confidentiality, and ensure adherence to policies and procedures.
Maximize sales opportunities by sharing product knowledge and increasing units per transaction across all channels.
Collaborate with internal departments to resolve order and return issues and ensure a seamless customer experience.
Generate weekly social media insight reports and support continuous improvement in customer service processes.
Train, coach, and manage representatives, fostering a development-focused, engaged, and collaborative team culture.
Requirements
teamwork
leadership
sales
retail
bilingual
technical
Strong teamwork and leadership skills.
Previous sales and retail experience, ideally within FMCG, department stores, or high-end travel and leisure.
Commercially minded with a strong sales-driven approach and problem-solving ability.
Strong communication skills in both Arabic and English, with high accuracy in written and verbal expression.
Demonstrates strong technical capability and an understanding of luxury consumer expectations.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
20+ Markets
Global Presence
Operates across over 20 international markets, showcasing its cross-continental expansion.
BBB Rating
Credit Standing
Maintains a strong credit rating, facilitating investments in sustainable projects.
Multi-Billion Dirham
Development Scale
Delivers large-scale real estate projects across the Middle East.
Created from a vision to redefine shopping and leisure in the Middle East, this group evolved from a single founder's idea into a cross-continental leader.
It drives growth through major retail and community hubs like shopping malls, hotels, and mixed-use developments.
Features exclusive franchises and key projects such as Carrefour hypermarkets, VOX cinemas, Ski Dubai, iFly Dubai, and the iconic Mall of the Emirates.
Operates a leisure division that introduces unique attractions like indoor skiing, skydiving, waterparks, and flagship stores for LEGO and American Girl.
Known for impressive achievements, including the region's largest indoor ski floor, the first corporate green sukuk in the Middle East, and a multi-screen IMAX and 4DX cinema flagship.
Culture + Values
Customer Obsession
Sustainability
Collaboration
Innovation
Empowerment
Integrity
Environment + Sustainability
2050 Net Zero
Comprehensive climate commitment.
Aim to achieve net zero emissions across all operations and value chain by the year 2050.
100% Renewable Energy
Transition to clean power.
Commitment to sourcing all operational energy from renewable sources by 2025.
35% Carbon Reduction
Ambitious emission reduction target.
Goal to cut carbon footprint by one-third by 2030.
90% Waste Diversion
Waste management commitment.
Efforts to recycle or reuse 90% of operational waste to reduce landfill impact.
Sustainable products and services in key sectors including retail, shopping malls, and leisure