Leave Management Specialist

Description

• Act as the point of contact for employees and HR to address leave and accommodationrequests or inquiries, providing clear communication and guidance.
• Collaborate with employees, leaders and HR to facilitate accommodations requestevaluations, complete the interactive engagement process and determine reasonablesolutions.
• Maintain confidential records and files in accordance with company policy and legalrequirements.
• Coordinate with payroll to ensure leave status, benefit premium deductions, paid leavecoordination, and return-to-work updates are accurately processed.
• Assist to improve benefits administration processes by identifying deficiencies andrecommending solutions.
• Stay current on changing legislation and leave trends to recommend process updates.
• Partner with TPAs to ensure accurate processing of claims, eligibility determinations, andtimely updates.
• Review and distribute weekly LOA status reports to HR and conduct quarterly claim auditsto ensure data and process integrity.
• Manage the full cycle process for leaves including FMLA, ADA, PWFA, personal, military,workers’ compensation, and state leave programs.
• Serve as a liaison between the employee, TPAs, and internal stakeholders to ensure asmooth and supportive leave or accommodation experience.
• Coordinate and track payment and delinquent benefit premiums with employees duringduration of leave and/or upon return to work.
• Assist to provide excellent customer service support regarding company benefits toemployees via email, phone or other company channels.
• Ensure all leave and accommodation processes align with applicable laws including FMLA,ADA, HIPAA, and state-specific leave laws.
• Track proper management of leave use and approvals, certification deadlines, return-to-work status, and ongoing evaluations to ensure thorough and accurate documentation andcompliance.
• Work closely with Benefits Team, TPAs and Payroll to ensure employee data is accurate inHRIS and vendor systems.

Requirements

• 3+ years of experience in leave administration and benefits.
• Familiarity with leave tracking systems or HRIS platforms, ADP preferred.
• Time management and critical prioritization skills
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Working knowledge of FMLA, ADA, WC and federal/state leave laws.
• Experience in a multi-state, distributed work environment.
• Ability to manage multiple complex cases with professionalism and accuracy.
• Excellent communication, organization, and documentation skills.
• Professional customer service and communication skills (phone, interpersonal, written, verbal, etc.)
• Experience coordinating with third-party administrators.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance